Junior Implementation Support Engineer

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Job Summary:

Clinical Architecture is at the forefront of healthcare IT innovation, seeking an Implementation Support Engineer to oversee the technical implementation of their applications, software, and services. This role involves providing exceptional client support and ensuring a positive experience throughout the client relationship.

Responsibilities:

• Install, update, and troubleshoot clients’ software deployment issues across various infrastructure environments.

• Offer implementation guidance and technical support to clients using Clinical Architecture software and web services.

• Ensure a positive client experience by delivering exceptional service and engaging with clients throughout our business relationship.

• Understand client requirements thoroughly and utilize available resources to propose solutions.

Qualifications:

Required:

• Applicants must be authorized to work in the U.S. without sponsorship.

• Install, update, and troubleshoot clients’ software deployment issues across various infrastructure environments.

• Offer implementation guidance and technical support to clients using Clinical Architecture software and web services.

• Ensure a positive client experience by delivering exceptional service and engaging with clients throughout our business relationship.

• Understand client requirements thoroughly and utilize available resources to propose solutions.

• Strong analytical and problem-solving skills.

• Proficiency in relational databases; some proficiency in SQL required.

• Basic programming experience required in C#, Java, Python, or equivalent languages.

• At least 1 year in technical implementation support experience is required.

• High School diploma or GED required.

• Effective verbal and written communication skills.

• Ability to work independently as a self-starter and thrive in a team environment.

• Motivated to acquire new skills and knowledge.

Preferred:

• Experience with Microsoft SQL Server preferred.

• Familiarity with Windows Server and cloud hosting / computing is preferred.

• College or University degree preferred.

• Experience working in Engineering, Implementation Architecture, or Product support a plus.

• Exposure to REST APIs and other web services.

Company:

Clinical Architecture is about the evolution of healthcare information technology. Founded in 2007, the company is headquartered in Carmel, Indiana, USA, with a team of 51-200 employees. The company is currently Growth Stage.