Onboarding Manager
Playground
Date: 17 hours ago
City: Denver, CO
Salary:
$60,000
-
$80,000
per year
Contract type: Full time
About Playground
Playground is on a mission to make excellent child care accessible to all. We’ve built best-in-class software to manage every aspect of running a child care business. Our belief is simple: providers should focus on delivering incredible care — the kind of work that only people can do — and software should handle the rest. We’re building the child care management platform that removes the administrative burden of operating a center.
We’re at an inflection point and poised for rapid growth. We’ve recently raised millions in funding, secured several statewide contracts, and work with thousands of schools across the country. Our co-founders were recently honored as Forbes 30 Under 30.
Our team is made up of owners — people who dive into big, complex problems and love building solutions that matter. If you’re excited to help shape the onboarding experience at a fast-moving, mission-driven startup, we’d love to meet you.
About the Role: Onboarding Manager
Join Playground’s rapidly expanding Customer Experience team as an Onboarding Manager, where you'll be the first point of contact for new customers and play a pivotal role in setting them up for long-term success.
As an Onboarding Manager, you’ll work closely with newly signed childcare centers, guiding them through their first interactions with Playground’s platform and ensuring a smooth, thoughtful transition from sale to sustained usage. You’ll design and deliver a seamless onboarding journey that drives adoption, engagement, and ultimately retention. This role is ideal for someone who thrives on customer interaction, has a knack for simplifying complex systems, and loves building repeatable processes that scale.
This is an in-person role based in our Denver office, where you’ll collaborate with product managers, engineers, and fellow CX team members to continuously improve the onboarding experience.
What You’ll Do
OTE: $60,000 – $80,000
Base salary + variable compensation, subject to standard withholdings and taxes. Actual compensation will depend on experience, location, and interview performance.
Why Join Playground
If you're excited to join a mission-driven, early-stage company where craftsmanship, ownership, and empathy are core values, we want to hear from you. The Playground Team is fully in-office in Denver, CO. Please apply only if you're open to an in-person role.
Learn more about our journey and co-founders Dan, Josh, and Sasha at tryplayground.com/about.
Playground is on a mission to make excellent child care accessible to all. We’ve built best-in-class software to manage every aspect of running a child care business. Our belief is simple: providers should focus on delivering incredible care — the kind of work that only people can do — and software should handle the rest. We’re building the child care management platform that removes the administrative burden of operating a center.
We’re at an inflection point and poised for rapid growth. We’ve recently raised millions in funding, secured several statewide contracts, and work with thousands of schools across the country. Our co-founders were recently honored as Forbes 30 Under 30.
Our team is made up of owners — people who dive into big, complex problems and love building solutions that matter. If you’re excited to help shape the onboarding experience at a fast-moving, mission-driven startup, we’d love to meet you.
About the Role: Onboarding Manager
Join Playground’s rapidly expanding Customer Experience team as an Onboarding Manager, where you'll be the first point of contact for new customers and play a pivotal role in setting them up for long-term success.
As an Onboarding Manager, you’ll work closely with newly signed childcare centers, guiding them through their first interactions with Playground’s platform and ensuring a smooth, thoughtful transition from sale to sustained usage. You’ll design and deliver a seamless onboarding journey that drives adoption, engagement, and ultimately retention. This role is ideal for someone who thrives on customer interaction, has a knack for simplifying complex systems, and loves building repeatable processes that scale.
This is an in-person role based in our Denver office, where you’ll collaborate with product managers, engineers, and fellow CX team members to continuously improve the onboarding experience.
What You’ll Do
- Lead Customer Onboarding: Serve as the main point of contact for new clients, managing onboarding from kickoff through go-live.
- Train & Educate: Deliver training sessions (live and virtual) tailored to each customer’s specific use case, ensuring they’re confident using our platform.
- Develop Resources: Create documentation, playbooks, and self-serve materials to empower customers and reduce onboarding time.
- Build Repeatable Systems: Help design and improve onboarding processes, making them scalable and efficient as our customer base grows.
- Collaborate Cross-Functionally: Work with Product, Engineering, and Support to deliver timely solutions and feedback loops during the onboarding phase.
- Measure Success: Track onboarding KPIs such as time to launch, feature adoption, and customer satisfaction — and implement improvements based on insights.
- Drive Engagement: Identify ways to increase early product adoption and encourage full feature utilization.
- 2+ years in onboarding, customer success, implementation, or project management at a SaaS company
- Strong communication skills, both verbal and written — you're clear, empathetic, and able to explain complex ideas simply
- Proven ability to manage multiple onboarding projects simultaneously and keep things moving
- Comfort presenting to clients in both 1:1 and group settings
- Highly organized and detail-oriented, with a proactive mindset
- Experience working in a startup or fast-paced environment
- Familiarity with customer success and onboarding tools (e.g., CRM, project management software)
- Experience onboarding mid-market clients
- Knowledge of early childhood education or childcare management software
- Background in education or working with schools or non-profits
- Experience building onboarding processes at an early-stage company
OTE: $60,000 – $80,000
Base salary + variable compensation, subject to standard withholdings and taxes. Actual compensation will depend on experience, location, and interview performance.
Why Join Playground
- Competitive salary + equity
- 3 weeks of PTO
- Health, vision, and dental benefits
- $1,200/year education stipend
- Free lunch daily
- High-autonomy, high-ownership team culture
- A meaningful mission with real-world impact
If you're excited to join a mission-driven, early-stage company where craftsmanship, ownership, and empathy are core values, we want to hear from you. The Playground Team is fully in-office in Denver, CO. Please apply only if you're open to an in-person role.
Learn more about our journey and co-founders Dan, Josh, and Sasha at tryplayground.com/about.
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