Technical Program Manager II

Position Summary

Plan, direct, manage and coordinate the combined functions of end user device (e.g., personal computer (PC), laptop, tablet, smartphone) support, server administration, computer system implementation and maintenance and database administration for an assigned area; provide oversight for department technology planning, needs and overall budget; coordinate with citywide information technology resources and efforts and provide highly responsible and complex administrative support to assigned Department Director.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Master's degree from an accredit college or university in information systems, computer science, or business administration; and

Three (3) years of experience in large scale server-based database administration, systems administration, software applications analysis, and troubleshooting of information technology and associated hardware and software; and

To include three (3) years of supervisory experience.

Additional Requirements

Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.

Possession of a City Operator's Permit (COP) within six (6) months from date of hire.

Preferred Knowledge

• Principles and practices of Computer Science
• Principles and practices of innovation
• Methods and techniques of application development, system design, programming of software applications
• Operational benefits and challenges of emerging technologies and business services
• Operational characteristics of cloud-based and on-premise computer platforms and applications
• Operational characteristics of a variety of computer platforms, networks, software applications and operating systems
• Methods and techniques used in the installation, testing, troubleshooting and maintenance of information systems
• Methods and techniques of database administration for large-scale, server-based database systems
• Methods and techniques of providing user assistance
• Principles and practices of municipal budget preparation and administration
• Principles of supervision, training and performance evaluation
• Principles of project management and administration
• Pertinent Federal, State and local laws, codes and regulations
  
  

Preferred Skills & Abilities

• Design, implement and maintain information systems and supporting hardware and software
• Recommend, implement, install and maintain appropriate technology to meet client needs
• Perform database administration tasks for large, multi-user, server-based database systems
• Define problems, collect data, establish facts, draw valid conclusions and prepare appropriate reports
• Plan, organize, direct, and coordinate the work of lower level staff
• Select, supervise, train and evaluate staff
• Assume major project management responsibilities
• Prepare and administer large and complex budgets
• Interpret and apply Federal, State, and local policies, laws and regulations
• Communicate clearly and concisely
• Establish and maintain effective working relationships with those contacted in the course of work
• Perform the essential functions of the job with or without reasonable accommodation
• Develop and administer division goals, objectives, and procedures
• Provide oversight for department-wide technology planning, needs and budget