eCommerce Specialist 1

Address: 301 S Tippecanoe Avenue

Location:

San Bernardino, CA, US, 92408

Store Number: MAINOFFICE

Sponsorship: Please note Stater Bros. Markets is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Current employees: please log into our system to apply

Work Schedule: Day

Job Type: Full-Time

Union Position: Non-Union

Employee Pay Type: Hourly

Work Environment: 100% On-Site

Compensation: $18.75 – $25.00

(this represents the expected pay range for this job requisition. Ultimately, in determining your pay, we'll consider your experience and other job-related factors)

Department

Customer Care

Job Summary

This role will act as a liaison between our valued customers and the company. This role will provide real-time support during online sales as well as post-sales support for our online clientele.

Job Responsibilities

• Respond to customer inquiries with accurate, friendly, and timely support
• Resolve issues related to orders, returns, and payments
• Handle customer complaints or concerns with empathy and professionalism
• Accurately document customer interactions, transactions, and feedback into our customer database system
• Maintain a positive and professional attitude in all customer and internal department interactions
• Escalate to appropriate department when necessary
• Support eCommerce operations by troubleshooting orders and platform-related issues
• Follow communication procedures, guidelines, and policies
• Perform additional duties as assigned
  
  

Requirements / Qualifications

• High school diploma or equivalent
• 1+ years customer service or administrative experience
• Proficiency in MS Office (Excel, Outlook, Word)
• Experience with eCommerce platforms and online ordering systems
• Excellent verbal and written communication including strong phone, and active listening skills
• Team-oriented with a strong sense of discretion and professionalism
• Skilled in multitasking, prioritizing, and time management
• Ability to adapt to diverse customer personalities and resolve issues efficiently
  
  

Additional Information

Applications will be received until a sufficient number of applications are received. Applicants are encouraged to apply as soon as possible to ensure consideration as recruitment may close at any time.

All communications regarding the selection process will be via telephone or e-mail. Applicants are encouraged to check their e-mail frequently to learn additional information regarding this recruitment.

Please note: Stater Bros. Markets is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Join our team and make a difference.

Be a part of a team that makes a difference in the communities we serve.

• We value and appreciate our teammates.
• We treat others like we want to be treated.
• We like to challenge the status quo and are actively embracing change.
• We are a team that fosters open communication.
• We have fun and celebrate our teammate’s achievements and failures.
  
  

Learn More

Nearest Major Market: San Bernardino

Nearest Secondary Market: Los Angeles