Community Engagement Manager

Job Details

Description

POSITION SUMMARY

The Community Engagement Manager supports the Performing Arts Center Authority (PACA) with community engagement initiatives that provide unique and memorable experiences that reflect and serve our community including sensory-inclusive programming, programs highlighting local and regional artists and arts organizations, pre and post-show audience engagement activities. multi-cultural programs and arts and health/wellness initiatives.

Essential Functions

• Conduct research, plan and execute Community Engagement programs that are aligned with organizational goals; manage related event logistics.
• Initiate marketing plans to build and retain audiences for community engagement events.
• Develop and leverage partnerships with community, cultural organizations and key community stakeholders to create sustainable collaborations that deliver meaningful impact.
• Manage PACA’s successful portfolio of programs for the neurodiverse community including sensory-inclusive performances, trainings, and All Abilities Classes.
• Explore new opportunities for PACA related but not limited to accessibility, arts and health/arts and wellness and ElderArts programs, as well as pre- and post-show engagement activities.
• Administer community ticket donation process, tracking available seats, all donation requests, and value of all contributed tickets and services. Create timely reports.
• Develop performance measures for successful community engagement activities.
• Provide dynamic administrative support to External Affairs team including budget tracking, invoice coding, scheduling, contract administration with outside vendors, database management, etc.
• Analyze, understand and build PACA-wide relationships with local government, industry, cultural, civic and community groups to advance PACA business objectives.
• Contribute to storytelling that demonstrates the impact of PACA/Broward Center on the community. Develop content through presentations, social media, photo and video galleries, guest speakers, etc. to increase awareness of community engagement and accessibility offerings at PACA venues.
• Collect and report data, research, analysis and supporting documentation for grants and other communications related to community engagement and education programs.
• Represent PACA at business, civic, non-profit and cultural associations and events.
• Additional duties as assigned.
  
  

CORE COMPETENCIES

• Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
• Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
• Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.
  
  

Knowledge And Abilities

• Ability to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, holidays, and events, as needed.
• Able to communicate effectively in English, both in writing and verbally.
• Strong people skills; can build trust with internal and external customers.
• Plan and coordinate projects of varying complexity in an efficient and professional manner.
• Communicate effectively both orally and in writing; interest in public speaking, creating presentations and copywriting.
• Organize, motivate and collaborate with co-workers, specialized personnel, volunteers, artists etc. Outstanding team player.
• Culturally sensitive, customer-focused and enthusiastic. Passionate about community service.
• Interest in and awareness of programs for special needs populations preferred. Knowledge of Broward County social service agencies and non-profits considered a plus.
• Analyze and report on outcomes, programs and events effectively and efficiently.
• Proficient in Microsoft products particularly Word, Excel, PowerPoint and Outlook.
• Able to multitask, set priorities and adapt to changes in a fast-paced environment.
  
  

Supervisory Responsibilities

• n/a
  
  

Desired Education And Experience

• BA in Communications, Public Affairs, Arts Administration or any equivalent combination of training and experience.
• 4 or more years of experience in Event Management, Public Affairs, Communications or Community Engagement/Community Relations.