Dispatch Coordinator

Description

Dispatch Coordinator is responsible for efficiently scheduling and dispatching drivers, vehicles, or service personnel to customer locations. This role ensures on-time delivery or service, optimizes routes, maintains communication with field staff, and supports overall logistics operations. The Dispatch Coordinator plays a key role in ensuring customer satisfaction and operational efficiency.

Requirements

• Coordinate and schedule dispatch of drivers and service technicians,
• Monitor real-time locations of vehicles using GPS or tracking systems.
• Communicate effectively with drivers to provide updates, instructions, and respond to issues.
• Optimize routing and scheduling to reduce costs and improve delivery/service times.
• Maintain accurate records of dispatch activities, vehicle logs, and delivery documentation.
• Liaise with internal departments (customer service, warehouse, sales) to meet service requirements.
• Handle emergency or unexpected issues calmly and professionally (e.g., delays, breakdowns).
• Ensure compliance with company policies, and safety standards.
• Use dispatch software or systems to enter, update, and track job assignments.