Technical Support Specialist

Unite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing. The UHSM mission is to help Christian families fulfill their God-given purpose to care for one another and to positively impact our communities. Headquartered in Norfolk, VA, UHSM takes a modern approach to health sharing that prioritizes holistic health and wellbeing. UHSM offers simple, fair, and friendly health share programs to its members.

About This Role

The Technical Support Specialist will be responsible for providing technical support to users, as well as administering and maintaining our systems. This role will be reporting to the Lead Systems Engineer. As the front line of our IT operations, you’ll manage and resolve support tickets, help maintain and optimize our infrastructure, and ensure seamless connectivity for both in-office and remote teams.

This is a full-time role in-office on Monday – Friday from 8:00 AM – 5:00 PM.

Key Responsibilities

• Act as first line of defense for all technical support requests
• Troubleshoot issues related to VOIP technologies related to Five9 or similar telephony systems
• Organize and prioritize helpdesk tickets with precision using Jira and other tools
• Assist in the process of onboarding and offboarding employees
• Train and support users on new software and hardware (Outlook, Teams, Word, Excel, OneDrive, Sharepoint , etc.)
• Provide excellent customer focus to the team – from timely updates on ticket status with accurate estimates, to hands on troubleshooting
• Maintain HIPAA compliance requirements across systems
• Assist with the development and implementation of IT policies and procedures
• Configure, manage, troubleshoot, and resolve issues related to Cisco Meraki networking equipment, including switches, routers, and access points
• Install, configure, update, and sunset software across our ecosystem
• Handle and assist in equipment moves, deployment, and equipment tracking
• Reimaging and redeploying Windows workstations as needed
• Analyze IT environments for risks, deficiencies, and security vulnerabilities and recommend solutions for improvement – in line with HIPAA regulations
• Research and recommend new technologies to elevate the company’s infrastructure
  
  

Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs.

Required Qualifications

• At least 1 year of experience in IT support, supporting on-site and remote users
  
  

Preferred Qualifications

• At least 1 year of working in the healthcare industry
• Certifications like A+ or similar
• Familiarity with Azure, VOIP systems (e.g., Five9), and cloud infrastructure
• Experience with Jira
• Strong communication skills, with proven ability to identify solutions and quickly summarize recommendations and options
• Collaborate and proactive with a can-do attitude
  
  

What we offer

• Competitive Hourly + health, dental, vision, and 403(b) with company match
• Ability to make important enhancements to the Healthcare industry
  
  

UHSM is an Equal Opportunity Employer. Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Monday – Friday from 8:00 AM – 5:00 PM