Call Center Representative

Job Description

We are seeking a motivated and customer-oriented Call Center Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service, handling inquiries, and resolving issues efficiently. This position requires excellent communication skills, patience, and a commitment to delivering outstanding support.

Department Comvox Co Employment Type Full Time Location Birmingham, AL Workplace type Onsite Compensation $48,000 - $52,000 / year

Key Responsibilities

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer concerns or escalate issues to the appropriate department when necessary.
• Maintain detailed and accurate records of customer interactions.
• Meet performance metrics, including response time, customer satisfaction, and call quality.
• Contribute to a positive team environment by supporting colleagues and sharing knowledge.
  
  

Skills, Knowledge and Expertise

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Previous experience in a call center or customer service role is a plus.
• Strong verbal and written communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency in basic computer applications and data entry.
• Problem-solving skills and a customer-first mindset.
  
  

Benefits

Benefits

• Competitive salary package ($48,000 – $52,000 annually).
• Opportunities for career growth and professional development.
• Comprehensive training programs to ensure your success.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Supportive team culture and a dynamic work environment.
  
  

About Iris Comm Lab

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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