Supervisor, Implementation, Entry Level

Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust.

Job Summary:

Lightspeed DMS is a leading provider of cloud-based software for various dealership industries. The Supervisor of Implementation will lead a team to ensure the successful installation and training of Lightspeed products, focusing on client satisfaction and operational efficiency.

Responsibilities:

• Lead team in the installation of remote and/or onsite client Lightspeed Solutions.

• Maintain accountability for the installation and client training deliverables by holding all project resources accountable to the completion of tasks and meeting the project milestone dates.

• Act as escalation point to project stakeholders representing their team.

• Develop, track, and report key implementation metrics.

• Ensure the team delivers client satisfaction through follow-up, client responsiveness and thorough communication.

• Ability to utilize effective management, negotiation, and influencing skills both internal and externally to ensure a successful implementation of all Lightspeed Products and services within scope.

• Evaluate processes and obtain associate feedback for incremental improvement opportunities to continually evolve the client experience for both installation and training of the Lightspeed products.

• Assist in developing and executing improved processes through established change management methods.

• Manage T&E, time tracking, implementation reporting per Lightspeed policy.

• Conduct regular field and virtual visits to monitor and evaluate associate performance and/or deliverables and identify developmental opportunities.

• Coach, mentor, and collaboratively build associate development plans and conduct ongoing feedback sessions to ensure progress.

• Ability to identify future leaders and develop appropriate bench strength.

Qualifications:

Required:

• 1-3 years Supervisory or Manager, 5-10 plus years related equivalent experience.

• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, presentation skills, and communication).

• Ability to consult, influence, and collaborate cross-functionally with other departments.

• Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner.

• Experience with planning and/or executing customer-facing implementation or product delivery projects.

• Demonstrated experience managing multiple priorities and balancing competing priorities.

• Technical aptitude to learn and understand Lightspeed installation process along with client training requirements

Preferred:

• Lightspeed industry experience preferred

• Bachelor's degree or equivalent experience preferred

Company:

THE DEALERSHIP MANAGEMENT SOLUTION FOR HARD‑WORKING DEALERSHIPS For nearly 40 years, Lightspeed has collaborated with dealerships, creating industry-specific software solutions to streamline the way you work. Founded in 1984, headquartered in Lake City, Florida, USA, team size 501-1000 employees, currently Late Stage.