Service Account Assistant

Hustle Notice Biz


Date: 5 days ago
City: Birmingham, AL
Salary: $60,000 - $66,000 per year
Contract type: Full time
Job Description

We are seeking a Service Account Assistant to support our service and account management team. This role involves assisting with client communications, coordinating service requests, and ensuring accounts are managed efficiently. The ideal candidate will be detail-oriented, organized, and eager to build strong client relationships while supporting operational excellence.

Department Comvox Co Employment Type Full Time Location Birmingham, AL Workplace type Onsite Compensation $60,000 - $66,000 / year

Key Responsibilities

Responsibilities

  • Assist account managers with day-to-day client service requests.
  • Maintain and update client account information in company systems.
  • Prepare service reports and track account performance metrics.
  • Coordinate with internal departments to ensure timely service delivery.
  • Respond to client inquiries in a professional and timely manner.
  • Support the preparation of contracts, proposals, and account documentation.
  • Identify opportunities to improve client satisfaction and retention.

Skills, Knowledge and Expertise

Qualifications

  • Bachelor’s degree in Business Administration, Communications, or related field (preferred).
  • Previous experience in customer service, account support, or administrative roles.
  • Strong organizational and multitasking skills.
  • Excellent written and verbal communication abilities.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Ability to work independently and as part of a collaborative team.

Benefits

Benefits

  • Competitive salary package ($60,000 – $66,000).
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and company holidays.
  • Professional development and career growth opportunities.
  • Supportive team culture with long-term career potential.
  • Full-time, on-site role with stable working hours (Monday to Friday).

About Iris Comm Lab

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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