Product Manager (Hardware), Mid Level

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Job Summary:

Sunco.com is one of the largest and fastest-growing online lighting retailers in the U.S., dedicated to providing top-tier lighting solutions with a commitment to quality and customer care. The Product Manager (Hardware) will be responsible for gathering requirements, coordinating product releases, monitoring trends, and collaborating with engineering teams to ensure successful product lifecycles and customer satisfaction.

Responsibilities:

• Requirement gathering: Work with sales, marketing, and customer support to collect and document feature requests, technical specs, and use-case requirements.

• Release coordination: Plan and coordinate feature releases—defining scope, timelines, and stakeholder communications.

• Trend monitoring: Keep abreast of lighting trends (e.g., tunable white, circadian rhythms, human-centric design) and evolving standards (ENERGY STAR, DLC).

• Competitive benchmarking: Analyze competitor offerings for performance (lumens/W), feature set (connectivity, controls), and pricing to inform positioning.

• Customer segmentation: Define target segments (specifiers, contractors, end-users), map their buying criteria, and refine value propositions accordingly.

• Engineering liaison: Collaborate with electrical, firmware, and mechanical teams to translate requirements into robust, manufacturable solutions.

• Quality & compliance: Coordinate with QA and regulatory teams to ensure UL/CE testing, RoHS, and energy-efficiency certifications are on track.

• Metrics & reporting: Track KPIs such as sales velocity, backlog, win rates, warranty returns, and channel feedback, then report insights to leadership.

• Post-launch iteration: Solicit field feedback, analyze product performance (thermal, optical, reliability), and drive continuous improvements or bug fixes.

• Lifecycle management: Plan end-of-life timelines, de-commission legacy SKUs, and communicate transitions to customers and partners.

• Customer feedback: Host regular check-ins with end-users to validate roadmap priorities.

• Supplier relations: Maintain strategic relationships with LED chip vendors, driver manufacturers, and optical component partners to secure roadmaps and favorable pricing.

• Internal communication: Act as product advocate—brief executives, coordinate with marketing on campaigns, and align sales on promotions and incentives.

• Technology adoption: Leverage AI technologies to accelerate product development and overall product category growth.

Qualifications:

Required:

• Prior experience in the lighting, building, or construction industries is a plus, but not required.

• Bachelor's degree in business, Marketing, or a related field.

• Ability to manage multiple projects and competing priorities while meeting deadlines.

• Clear and effective written and verbal communication skills; able to explain technical concepts to both internal teams and external partners.

• Strong analytical and problem-solving skills to interpret data, identify trends, and support decision-making.

• Comfortable working with teams across departments to drive results and solve problems.

• Solid understanding of customer needs with the ability to support strategies that improve satisfaction and product performance.

Company:

Sunco is dedicated to illuminating the future by providing innovative lighting and electrical solutions through our streamlined e-commerce platform. Founded in 2014, headquartered in Valencia, California, USA, team size 51-200 employees, currently Growth Stage. Sunco.com has a track record of offering H1B sponsorships.