AI Engagement Manager / Director

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Job Summary:

C3 AI is the Enterprise AI application software company delivering integrated products for developing and deploying enterprise AI applications. The AI Engagement Manager / Director will manage the creation of complex AI solutions, collaborate with stakeholders to define use cases, and drive adoption to ensure business value realization.

Responsibilities:

• Collaborate with customers to craft compelling AI use cases that drive business value and translate use cases into detailed requirements.

• Turn business requirements into AI application features and capabilities, map use cases to granular team tasks, and produce detailed project work plans.

• Lead dedicated C3 AI teams comprising of Data Science, Application Development, Data Integration, Product Management and DevOps professionals.

• Work across internal teams to make necessary trade-offs between short-term customer deliverables and long-term product roadmaps items.

• Run project governance activities (project plans, weekly status reviews, cross-functional meetings, executive status reviews).

• Anticipate stakeholder needs, remove obstacles, track and address risks before they become issues and manage expectations.

• Quantify and track value metrics that can be realized from C3 AI solutions.

• Advise executive customer stakeholders on future use case roadmaps and drive customer success and adoption with a focus on customer retention and expansion.

• Develop high quality and polished internal and external communications to influence customer and C3 AI success.

• Communicate effectively and proactively with customers to build trusted relationships.

• Travel to customer sites (20% average)

Qualifications:

Required:

• Bachelor’s degree in Computer Science, Engineering, Statistics, Mathematics, Operations Research or similar field

• Minimum of 6 - 15 years business consulting and product delivery management experience with enterprise SaaS solutions

• Experience leading customer engagements with substantial exposure and involvement with AI/ML, data science, cloud infrastructure, solution architecture, application development, and data engineering

• Credible customer presence. Capable of communicating effectively and stepping into a trusted advisor role

• Strong customer orientation with a drive to build intimacy with users and their organizations’ needs

• Data-driven, analytically oriented, with a commitment to process improvement

• Demonstrated ability to navigate between the business and technical domains of a software implementation project while providing leadership in both areas

• Excellent presentation and written communication skills with keen attention to detail

• Candidates must be authorized to work in the United States without the need for current or future company sponsorship

Preferred:

• Advanced Engineering degree or MBA

Company:

C3 AI is a provider of Enterprise AI software for accelerating digital transformation. Founded in 2009, headquartered in Redwood City, California, USA, team size 1001-5000 employees, currently Public Company.