Director of Operations

Job Title: Director of Operations

Salary: $100,000 - $120,000 per year DOE

Location: Tustin, CA

Openings: 1

Position Purpose: The Director of Clinic Operations provides strategic leadership and operational oversight for multiple FTOC health centers, including virtual and physical clinics, mobile services, and the outpatient imaging center. Responsibilities include service planning, workflow optimization, staffing, quality assurance, and regulatory compliance.

As a key member of the leadership team, the Director ensures coordination between clinical, operational, and administrative functions to improve patient access, satisfaction, and quality of care in alignment with the FTOC’s mission. This role balances strategic planning with hands-on operational management, using data-driven decision-making to address challenges, improve efficiency, and promote a culture of collaboration, accountability, and continuous improvement.

The Director supports readiness for health plan, state, and federal regulatory visits and works closely with other Directors, including Pharmacy, to ensure proper tracking, reporting, and storage of vaccines and medications in compliance with VFC/VFA and private vaccine requirements.

Core Duties and responsibilities include, but are not limited to:

Leadership & Strategic Oversight

• Provide vision, leadership, and operational direction to ensure alignment with FTOC’s mission, strategic goals, and community health priorities.
• Partner with the COO, Chief Medical Officer, and Medical Director to align operational functions with clinical goals and patient care standards.
• With the assistance of the Regional Clinic Manager, oversee daily operations of multiple health centers, ensuring service delivery efficiency, patient satisfaction, and adherence to quality standards.
  
  

Operational Management

• Manage scheduling of primary care clinical staff, providers, and ancillary services to maximize patient access and operational efficiency.
• Monitor and improve workflows, patient scheduling, insurance eligibility verification, and front-office processes.
• Coordinate operational support for primary care services and special projects as identified by CEO or COO.
• Maintain effective systems for tracking productivity, utilization, and resource allocation.
• Ensure efficient universal process flows and practices across all sites.
• Promote and model a positive organizational culture by fostering a supportive, inclusive, and high-performance work environment; champion professional development opportunities that enhance staff skills, engagement, and retention while aligning with FTOC’s mission and values.
  
  

Quality & Compliance

• Develop, implement, and oversee clinic quality improvement (QI) and quality assurance (QA) initiatives to ensure continuous improvement in care delivery.
• Co-leads the PCMH annual recertification
• Ensure compliance with HRSA, NCQA, OSHA and other applicable local, state, and federal regulations.
• Prepare and oversee readiness for regulatory audits and inspections from all external stakeholders.
• Ensure that Health Information Management office complies to requirements for ROI in accordance with HIPAA.
• Develops as needed, documentation of workflows, SOPs and Policies and Procedures related to clinic operations.
• As part of carrying out his/her duty, ensure that all internal controls are complying with Finance’s requirements, which include cash control and compliance, compliance with sliding fee discount, time keeping and reporting.
  
  

Staff Development & Performance

• Recruit, mentor, and develop Regional Manager, Clinic Managers, Assistant Managers, Supervisors, and team leaders to build strong, capable leadership at each site.
• Conduct regular performance evaluations of direct reports, provide constructive feedback, and implement professional development plans.
• Fosters a culture of accountability, teamwork, and service excellence.
• Understands and is confident when to give staff feedback and handles disciplinary actions as needed both verbal and written
  
  

Patient Relations

• Act as the final point of escalation for patient complaints unresolved at the clinic level, ensuring issues are addressed promptly and effectively.
• Promote a welcoming and patient-centered environment that upholds FTOC’s commitment to equitable, high-quality care.
  
  

Reporting & Data-Driven Decision Making

• Develop and maintain reporting systems to track operational performance metrics, including patient access, provider productivity, and quality benchmarks.
• Provide timely and accurate operational reports to the COO and other senior leaders to support informed decision-making.
  
  

Collaboration & Community Engagement

• Participate in community health needs assessments and represent FTOC in community and stakeholder meetings when required.
• Collaborate with cross-departmental leaders to support integration of medical, dental, behavioral health, and enabling services.
• Work hand in hand with CMO, Clinical Directors, Director of Patient Support Services and other key stakeholders
• Maybe required from time to time by CEO/COO to participate and represent FTOC in public or external meetings
  
  

Other Duties

• Serve as a liaison between clinic operations and all other departments to ensure smooth communication and problem resolution.
• Perform other duties and special projects as assigned by the COO or executive leadership.
  
  

Core Competencies

• Strategic Thinking – Aligns operational decisions with long-term organizational goals.
• Operational Excellence – Delivers results through process improvement and efficiency.
• People Leadership – Inspires, develops, and holds teams accountable.
• Patient-Centered Focus – Prioritizes patient needs and satisfaction in decision-making.
• Compliance & Quality – Maintains the highest standards for safety, quality, and regulatory adherence.
  
  

This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.

Education, Qualifications, And Experience

• Master’s degree in Healthcare Administration, Public Health, Business Administration, or a related field preferred; equivalent combination of education and experience acceptable.
• Minimum 7 years of progressive leadership experience in healthcare operations, preferably in an FQHC or community health setting; 3 years of which must be in a Director of Operations
• Proven track record in clinic or multi-site management, staff development, and regulatory compliance.
• Deep understanding of HRSA guidelines and FQHC operational requirements.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent communication skills, both verbal and written, with the ability to engage effectively at all levels.
• Proficiency in EMR/EHR systems and healthcare analytics tools.
• Demonstrated ability to work effectively in a fast-paced, multi-disciplinary environment.
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
  
  

Families Together of Orange County (FTOC) is proud to be an equal opportunity employer. FTOC does not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.