Intern - Technical Support

• Area of Interest: Information Systems & Technical Support
• FTE/Hours per pay period: .5
• Department: Regional Services- WL
• Shift: Monday-Friday, Flexible, Up to 20 hours/week
• Job ID: 157973
  
  

Overview

We are seeking an IT Technical Support - Intern! As a member of the Client Device Support (CDS) team, you will provide limited technical support and other administrative duties, as directed by the IT Technical Support Specialists and their supervisors. This position is intended for individuals pursuing education in Information Technology careers and can be used to complete internship or other work-study requirements.

Location: Onsite- Allen Hospital, Waterloo, Iowa.

Hours: Monday-Friday, Daytime

Part-Time: Up to 20 hours/week

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
  
  

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

What You'll Do:

Under direction from IT Technical Support Specialists and/or their supervisors:

• Performs quarterly end of lease activities as assigned.
• Assists on local and enterprise IT projects.
• Works collaboratively and closely with local CDS team members to ensure customer satisfaction
• needs are accomplished in acceptable timeframes.
• Performs necessary system upgrades, repairs and maintenance on computer systems and
• peripherals.
• Installs, integrates, and configures new computer systems.
• Utilizes problem tracking system and procedures utilized by IT, and communicates needed
• changes to the system administrator
  
  

Qualifications

What You'll Need:

Education: High school diploma or GED AND currently enrolled in post-secondary education towards a degree in Information Technology or related field.

Experience: Requires experience with personal computers

Licenses/certifications: Valid driver's license when driving any vehicle for work-related reasons

Knowledge/skills/abilities:

• Basic knowledge of computer systems and software
• Strong oral and written communications skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates
• Must have basic telephone and typing skills
• Ability to work as a team member, creating and maintaining effective working relationships