General Manager

Nestled just outside the vibrant city of Orlando, Florida, Mystic Dunes Golf Club is a premier 4½-star rated public course that offers a truly unique golfing experience. Designed by Champions Tour Player and NBC Golf Analyst Gary Koch, Mystic Dunes features two distinct nines—each with its own personality and challenge. The front nine evokes the spirit of the British Isles with rolling fairways, pot bunkers, and dramatic mounding, while the back nine channels the charm of the Carolina Low Country, winding through native wetlands, oak and cypress forests.

With 80-foot elevation changes, sweeping sand dunes, and breathtaking natural scenery, Mystic Dunes is more than a golf course—it’s a destination. We are seeking a dynamic and experienced General Manager to lead our team and elevate the guest experience. This role oversees all aspects of club operations, fostering strong relationships with guests, associates, and the local community. The ideal candidate will be passionate about hospitality, committed to excellence, and driven to achieve outstanding financial performance and guest satisfaction.

Essential Duties:

• Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts.
• Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
• Establishes basic personnel policy, initiates and establishes basic personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs.
• Ensures all Human Resources procedures and policies are followed by management staff.
• Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
• Maintains membership with the PGA and CMAA and other professional associations. Attends workshops and meetings to keep abreast of current information and developments.
• Oversees the care and maintenance of all the facility’s physical assets and each individual facility.
• Coordinates marketing programs to promote the facility’s services to potential customers.
• Ensures the highest standards for food and beverage service on property.
• Implements policies and procedures for multiple departments, including compliance of all company standards relating to quality of products and services.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages department members that may include, but is not limited to: Head Professional(s), Golf Course Superintendent(s), Tournament Coordinator, Director, Instruction, etc.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
  
  

Education/Experience:

• Bachelor’s degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)
  
  

Physical Demands:

• Regularly stands, walks and sits. Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.
  
  

Environment/Noise:

• Occasionally works in outdoor weather conditions. Noise level is moderate.
  
  

Certificates/Licenses:

• Class A member of PGA/LPGA member
  
  

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.
  
  

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.