Junior Business Solutions Analyst

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Job Summary:

Exchange Bank is looking for a Business Solutions Analyst to support various Information Systems projects and business analysis tasks. The role involves maintaining system configurations, analyzing business processes, and collaborating with teams to implement efficient solutions.

Responsibilities:

• Participate at various levels in Information Systems projects.

• Maintain the configuration and operation of all bank production and test environments.

• Maintain the access control and security functions of the core operating systems and their components.

• Keep abreast of new and existing banking regulations and evaluate upcoming changes in Bank systems by utilizing vendor management to ensure systems capability of accommodating changes.

• Administer business related software and ancillary applications.

• Become proficient in using data mining techniques and system update tools.

• Create reports using report generation tools and use business intelligence to analyze the raw data.

• Consult with subject matter experts and review existing process documentation to uncover business needs and make recommendations for updates as necessary.

• Stay informed of technology changes and/or software development through the attendance of various user conferences and training.

• Conduct analysis of business user needs and document project requirements.

• Assist business unit with translation into proper specifications including creating: Business Cases, Requests for Information, and Business Requirements documents. Calculate/estimate costs and benefits of alternative actions or solutions to establish their viability and ROI.

• Formulate and define project scope and objectives through research and fact finding combined with an understanding of applicable business systems and industry requirements.

• Analyze and document current business processes and metrics in order to identify improvement opportunities and to deliver operational efficiencies.

• Partner with business units to review workflows and to implement efficiencies into their processes by utilizing full scope of the banks software and technology.

• Keep abreast of marketplace, industry, company, technology trends and best practices; to include Business Analysis and Project Management techniques and processes. Stay abreast of vendor products and services.

• Identify and document how applications and systems interact to support business processes. Assess, and communicate the impact of system changes on users (including internal and external users) to business units.

• Write test plans and test cases to ensure changes made to applications and business processes successfully meet regression testing. Partner with business units to ensure testing of end-user needs and regulatory requirements are met.

• Conduct regression tests to ensure changes made by programmers/vendors are correct. Conduct scenario-based testing to ensure Bank needs are met and document test results.

• Grow into becoming subject matter expert on all bank software assets.

• Create and maintain the department Business Impact Analysis and Alternate Processing Procedure documents.

• Participate in the Bank's periodic business resumption tests in the roles specified in the Business Continuity Plan.

• May lead small projects, with oversite from Business Solutions Analyst III.

• Provide problem resolution and technical expertise on escalated issues.

• Develop functional specifications for Bank developed applications.

• Manage testing environments on both a bank wide and departmental level.

• Follow guidelines and framework of the Business Analysis Book of Knowledge/International Institute Business Analysis (BABOK/IIBA)

• Develop relationships and communicate effectively with business partners at all levels to evaluate business solutions and manage expectations effectively.

• Review, analyze and re-engineer business processes.

• Foster collaboration within internal work teams and external vendors toward a common vision and shared goals.

• Be a knowledgeable resource and trusted advisor to internal team members on two or more systems within the Bank.

• Assess, evaluate and help build business cases for new software applications including coordinating with vendors to obtain and analyze proposals.

• Design and deliver project artifacts, including process workflows, business rules, user stories and acceptance test cases.

• Follow guidelines and framework of Project Management Book of Knowledge/Project Management Institute (PMBOK/PMI)

• Lead and manage projects, usually across multiple teams.

• Author requirement specifications and make recommendations for improvement.

• Collaborate with developers, engineers and subject matter experts to establish the vision and analyze tradeoffs between functional and performance needs.

• Plan, schedule and identify appropriate resources to coordinate activities of project team. Identify strengths/weaknesses and recommend areas of improvement within projects.

• Manage project schedules through utilization of various internal and external resources.

• Conduct regular meetings with project participants to share information, review status and adjust plan as needed.

• Collaborate with Learning and Development department to build application specific training programs.

• Consult with senior management to develop programs and processes needed to implement the strategic plan, including identifying and recommending new opportunities.

• Assess, evaluate and lead the development and implementation of business cases for new software applications including coordinating with vendors to obtain and analyze proposals.

• Perform technology and vendor evaluations for new capabilities to be implemented throughout the organization.

• Create and maintain project schedules by developing project plans and specifications.

• Provide leadership to team members by collaboration, prioritizing, ensuring on-time delivery of project tasks and milestones, and communicate effectively to manage expectations.

• Establish project goals and work plans consistent with the strategic plan.

• Lead and manage complex projects, with an enterprise wide scope and with significant strategic impact to bank operating procedures, usually across multiple teams.

• Recruit, select, train, cross-train, and provide leadership and performance feedback for direct reports.

• Recommend wage adjustments, staffing and work assignments for direct reports

• Conduct regular staff meetings with direct reports.

• Establish goals and work plans consistent with Bank needs and monitor progress.

• Set workflow priorities and supervise staff.

• Recommend methods and procedures to improve department efficiency.

Qualifications:

Required:

• Education and Experience equal to a High School diploma or GED plus 2 years' experience with activities, tasks, practices, and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors supporting bank software assets.

• Education and Experience equal to a bachelor's degree in an equivalent field plus 5 years' experience with activities, tasks, practices, and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors supporting bank software assets. Experience with process management and process change implementation.

• Education and Experience equal to a bachelor's degree in an equivalent field plus 7 years' experience with banking systems, including at least 4 years project management or business analyst experience.

• Applied knowledge in areas of application programming, database and system design; proficient use of data mining and system update tools

• Applied knowledge of system integration and interfaces; be subject matter expert in assigned bank software assets

• Knowledge of general bank operations and bank policies and procedures

• Knowledge of database and custom reporting tools

• Knowledge of modern project management and business analysis framework and acumen

• Knowledge of the specialized software related to Bank systems

• Ability to prioritize multiple needs in order to meet critical deadlines

• Ability to identify critical issues with ease

• Ability to lead and manage meetings

• Proficient in interviewing, fact finding, requirements gathering, and problem solving

• Proficient use of a personal computer including word processing, spreadsheet, presentation and project management software.

Preferred:

• Project Management Professional (PMP) or Certified Business Analyst Professional (CBAP) preferred.

Company:

Exchange Bank provides banking and financial services for personal, commercial trust and investment. Founded in 1890, the company is headquartered in Santa Rosa, California, USA, with a team of 201-500 employees. The company is currently Growth Stage.