IT Support Technician

Job Type

Full-time

Description

Job Title: IT Support Technician

Location: St. Louis, MO (On-site)

Company Overview

Kadean Construction is a Design-Build General Contractor providing Construction Solutions to Clients Nationwide. We are proud to be headquartered in St. Louis, MO, and are looking to expand our team with a dedicated IT Support Technician.

Job Summary

As an IT Support Technician, you will be the go-to expert for resolving technical issues, supporting end users, and ensuring the stability of our systems and devices. You will play a crucial role in maintaining the efficiency of our operations by providing outstanding support to team members across the organization.

Some Key Responsibilities

• Configure new equipment and ensure proper setup for end users
• Troubleshoot network and software issues effectively
• Provide technical support and guidance to team members
• Maintain and monitor system performance to ensure stability
• Document and track support requests and resolutions
• Collaborate with other IT team members to improve processes and systems
  
  

We are looking for a proactive and dedicated individual who is eager to contribute to our team and help us maintain a high level of technical support. If you are passionate about technology and enjoy helping others, we encourage you to apply.

Requirements

Some Qualifications:

• Associate's degree or higher in an IT or similar field, or equivalent IT certifications (A+, Network+, etc.).
• 1-4 years of hands-on experience with Level 1/2 IT support or a related field
• Working knowledge of Windows OS, MS365, and basic networking.
• Strong communication, problem-solving, and organizational skills.
• Preferred: Experience with scripting, AD/Azure, mobile OS (Android/iOS), and cabling.
• Strong knowledge of computer systems, networks, and software applications
• Excellent problem-solving skills and attention to detail
• Ability to communicate technical information clearly to non-technical users
• Strong customer service orientation and interpersonal skills
• Familiarity with various operating systems and troubleshooting techniques
• Travel of up to 10% may be required.
  
  

Critical Skills/ Expertise

• Highly motivated self-starter with strong work ethic.
• Strong desire to learn new skills and technology.
• Excellent organizational and time management skills and ability to prioritize work projects.
• Excellent verbal and written communication skills with the ability to provide technical support over the telephone and online, as needed.
  
  

Physical Requirements

• Sit or stand for the majority of a typical workday.
• Pull/push equipment used in the different Departments.
• Must be able to lift equipment up to 50 lbs and work at a desk or move between floors/offices.
• Ability to reach above shoulder level for installing, maintaining, or replacing devices.
• Ability to reach with hands and arms, bend over, or crawl under desks when necessary.
  
  

Work Environment

• On-site position, office-based in St. Louis, MO, with occasional travel.
• On-call availability for critical IT issues may be required.
  
  

Salary Description

$45,000 - $60,000