Telephone Recruiter

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

As a team member of our call center, you will be accountable for achieving individual, department and company blood collection goals to meet the blood supply needs of Rhode Island. You must be positive and professional and be able to work effectively with a variety of customers to secure blood donation appointments. You must be enthusiastic, goal-oriented and self-motivated and be able to negotiate in a fast-paced and demanding environment.

• Performs daily telephone recruitment of past and potential blood donors--is accountable for achieving individual, department and company blood collection goals through efficient donor scheduling.
• Provides donor customer service—answers questions, comments and inquires maintaining excellent public relations through telephone, verbal and written communications. Educates donors concerning donating and eligibility criteria.
• Maintains accurate and updated donor data, ensures correct documentation, quality assurance, quality control, document accuracy and completeness, and follows procedures in accordance with standard operating procedures.
• Markets company-sponsored events to donors--giveaways, raffles, sponsor and community blood drives.
  
  
  

Education

A high school diploma or equivalency

Qualifications

• Strong computer skills are required.
• Excellent customer service skills.
• Prior sales phone experience with above average close rates is preferred.
• Must be punctual, committed, and willing to work flexible hours including weekends.
• Must be goal-oriented, enthusiastic, self-motivated, a good listener, well organized, and have the ability to work independently.
• Ideal candidate would have prior experience working in a call center environment or setting.
  
  
  

Part-time work schedule of 20 hours per week. Candidates should be available between the hours of 9am-5pm with a Sunday - Saturday scheduling.

The proposed hourly wage for this postion is $17.82.

Offers made to an individual candidate will depend on a variety of factors, including experience, skills, and job-related education.