Consumer Experience Specialist
AdventHealth
Date: 1 day ago
City: Killeen, TX
Contract type: Full time
All the benefits and perks you need for you and your family:
Joining AdventHealth Central Texas is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth Central Texas is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time
Shift : Days (Monday - Thursday 9:15am 6:00pm / Friday 8:30am 4:00pm)
REMOTE after 3 months onsite training
Location: 2201 S. Clear Creek Rd., Killeen, TX 76549
The Community You'll Be Caring For
Located in the heart of Texas, AdventHealth Central Texas provides care for the citizens of Bell, Coryell and Lampasas counties.
Both AdventHealth Central Texas is committed to reinvesting in the community by offering the services, technologies, and facilities to set the standard with the continually changing healthcare industry.
As a member of our team of more than 1,000 employees you will enjoy competitive salaries, exceptional benefits and opportunities for growth while working in an environment that is centered around our mission of Extending the Healing Ministry of Christ.
The Role You'll Contribute
The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.
The Value You'll Bring To The Team
Demonstrate through behavior AdventHealths mission, vision, values and service standards as outlined in the organizations Whole Care Experience training
Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
Demonstrates empowerment to successfully resolve customer inquiries
Adhere to all established workflows, scripting, and department greetings
Create delightful customer experience by setting proper expectations and consistently following through with end- users
Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
Qualifications
The expertise and experiences you'll need to succeed :
Education And Experience Required
High-school diploma or equivalent
One year prior experience in a call center or customer service environment
Strong attention to detail and ability to take initiative to resolve inquiries and issues
Demonstrated personal commitment to promoting and providing excelled customer service
Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Administrative
Organization: Texas Health Huguley Hospital
Schedule: Full-time
Shift: 1 - Day
Req ID: 25032609
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
- Pet Insurance*
- Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
- Nursing Clinical Ladder Program*
Joining AdventHealth Central Texas is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth Central Texas is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time
Shift : Days (Monday - Thursday 9:15am 6:00pm / Friday 8:30am 4:00pm)
REMOTE after 3 months onsite training
Location: 2201 S. Clear Creek Rd., Killeen, TX 76549
The Community You'll Be Caring For
Located in the heart of Texas, AdventHealth Central Texas provides care for the citizens of Bell, Coryell and Lampasas counties.
Both AdventHealth Central Texas is committed to reinvesting in the community by offering the services, technologies, and facilities to set the standard with the continually changing healthcare industry.
As a member of our team of more than 1,000 employees you will enjoy competitive salaries, exceptional benefits and opportunities for growth while working in an environment that is centered around our mission of Extending the Healing Ministry of Christ.
The Role You'll Contribute
The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.
The Value You'll Bring To The Team
Demonstrate through behavior AdventHealths mission, vision, values and service standards as outlined in the organizations Whole Care Experience training
Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
Demonstrates empowerment to successfully resolve customer inquiries
Adhere to all established workflows, scripting, and department greetings
Create delightful customer experience by setting proper expectations and consistently following through with end- users
Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
Qualifications
The expertise and experiences you'll need to succeed :
Education And Experience Required
High-school diploma or equivalent
One year prior experience in a call center or customer service environment
Strong attention to detail and ability to take initiative to resolve inquiries and issues
Demonstrated personal commitment to promoting and providing excelled customer service
Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Administrative
Organization: Texas Health Huguley Hospital
Schedule: Full-time
Shift: 1 - Day
Req ID: 25032609
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
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