Chief Operating Officer

Summary

At Magnolia, the Chief Operating Officer (COO) is responsible for overseeing the operational functions of the business with a strategic focus on supply chain management, IT execution, and facilities oversight. This executive role ensures that Magnolia’s operations are positioned to scale effectively with innovation, precision, and alignment to brand standards. The COO will collaborate closely with executive leadership to enhance organizational agility, improve infrastructure, and drive operational excellence across Magnolia’s diversified portfolio. This position works from Magnolia Headquarters in Waco, Texas. It reports to the Chief Executive Officer and has supervisory responsibilities.

Essential Duties And Responsibilities

• Oversee end-to-end supply chain operations including sourcing, procurement, inventory management, warehousing, and distribution*
• Implement scalable systems and strategies to improve operational efficiency, reliability, and cost-effectiveness*
• Lead expansion of supply chain capabilities to support new product categories, retail formats, and distribution channels
• Partner with IT leadership to execute a robust technology roadmap aligned with enterprise goals*
• Guide implementation and optimization of internal systems, retail technologies, and guest-facing platforms
• Foster a culture of digital innovation and process automation across departments
• Oversee strategic planning, construction, and development of all new and existing Magnolia properties*
• Ensure all physical spaces—including retail, hospitality, office, and warehouse environments—are maintained to brand and operational standards
• Lead sustainability initiatives and infrastructure improvements across Magnolia locations
• Build and refine scalable systems that enhance productivity and support Magnolia’s long-term growth strategy*
• Develop performance metrics, KPI dashboards, and reporting systems to evaluate operational health
• Promote cross-functional alignment and accountability through clear processes, documentation, and leadership cadence
• Champion a collaborative, high-performance culture rooted in Magnolia’s core values
• Perform other duties as assigned
• Metrics evaluated on Performance Review
  
  

COMPETENCIES

• Teamwork: Foster a team environment supporting diversity, equity, inclusion, and belonging. Ensure all levels of the organization are demonstrating Magnolia cultural and operating values. Coach all levels of the organization in the power of teamwork. Identify key areas of strengths and developmental needs throughout the organization. Build a company culture of talent development and create structure to support organizational talent evaluation.
• Critical Thinking: Ensure accuracy and distribution of necessary business metrics and awareness of trend direction. Utilize critical thinking and analytical skills to ensure goal attainment.
• Expertise: Maintain a thorough understanding of your area(s) and build a culture of accountability ensuring work is completed accurately, within budget, and according to project timelines.
• Communication: Build a culture of open communication. Encourage team members to share ideas, thoughts, and concerns. Utilize excellent written and verbal communication skills to articulate complex concepts to executives, employees, clients, partners and investors and represent the organization externally.
• Guest Focus: Build a company culture where a personalized and guest-centric experience is a top priority. Set the standard for this through exemplary leadership.
• Strategy and Goal Setting: Create an agile organization that endures, thrives, and is nimble with change. Approach change with positivity and curiosity, leading through ambiguity. Foster a goal-centric culture that empowers leadership to fully understand and breakdown objectives. Hold leadership accountable for achieving both short-term and long-term goals. Shape and guide the organization by developing strategic plans to ensure long-term success.
• Hard skills: Proficiency in Microsoft Office Suite required, Familiarity with ERP, WMS, project management, and digital workplace platforms, Knowledge of construction planning, facilities lifecycle management, and demonstrated success in scaling operations across physical and digital environments. Strong financial literacy with experience managing large budgets and forecasting tools
  
  

Eligibility Qualifications

• Bachelor’s degree required; MBA or equivalent advanced degree preferred
• 10+ years of progressive leadership experience in operations roles
• Background in retail, consumer products, hospitality, or lifestyle brands strongly preferred
  
  

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include speaking, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

ACKNOWLEDGEMENTS

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.