Healthcare Ops Lead

San Francisco, CA | Hybrid | Full time

About our client

Pairtu was started after fighting the healthcare system for their own families. Arian's mom is beating pancreatic cancer today because he learned to navigate insurance rules nobody explains. Their vision: everyone deserves that kind of advocacy.

They combine smart software with human advocates to guide Medicare patients through diagnoses, bills, and care plans. Pairtu is a focused team of fewer than 15, backed by investors from Omada, Oscar, and UnitedHealthcare, plus advisors from Oscar Health, One Medical, Ro, United, Uber, and Postmates.

They move fast with purpose, guided by conscious leadership and a commitment to getting things done. Pairtu is building in a fast-moving startup environment where ownership is essential and ambiguity is normal. Candidates who thrive solving problems without waiting for direction will fit right in.

Why This Role Matters

Pairtu is growing fast, but growth only works if patients get exceptional care and operations are rock-solid. This role is for the operator who ensures no patient falls through the cracks, no credentialing deadline slips, and no operational detail gets missed.

They need someone who works across credentialing, payer contracting, provider onboarding, and daily operations while maintaining sharp focus on patient experience. This person will connect advocates, payers, and the leadership team—and roll up their sleeves to fix broken workflows and build scalable processes.

What You’ll Do

• Own Credentialing and Compliance: Manage provider credentialing, payer enrollment, and ongoing compliance. Keep contracts, licenses, and National Provider Identifier files audit-ready.
• Be the Operational Bridge: Coordinate across advocates, providers, and payers to resolve bottlenecks quickly. Translate leadership priorities into actionable, trackable steps.
• Drive Process Excellence: Build and document repeatable workflows for billing, scheduling, and intake. Spot operational inefficiencies and fix them rapidly.
• Champion Patient Experience: Monitor patient and partner touchpoints to ensure consistent, high-quality experiences. Close the loop on missed calls, delayed follow-ups, or dropped handoffs.
• Support Leadership with Data: Track key metrics across credentialing, throughput, and patient satisfaction. Prepare dashboards and briefings for internal and investor updates.

You’re a Great Fit If You Have

• 5+ years in healthcare operations at a startup, clinic, or provider network
• Direct experience with credentialing or payer enrollment (not just managing others doing it)
• Customer-focused mindset—believing operational improvements should benefit patients and partners
• Ability to thrive in ambiguous, fast-moving environments with strong prioritization skills
• Hands-on, action-oriented approach—solving problems directly, then building processes to prevent them
• Clear communication skills with diverse stakeholders, from anxious patients to health plan contracting leads

Bonus experience: Medicare or Medicaid populations, billing and coding processes, or supporting founders/executives in high-growth healthcare companies.

Success in 12 Months

All provider credentialing and payer contracts will be current and tracked in a clean, automated system. No patient will experience dropped operational handoffs. Operational processes will be documented, repeatable, and scalable. Leadership will spend more time on strategy because operational firefighting will be off their plate.

The Package

• Base Salary: $90k–$150k (DOE)
• Equity: 0.2%–0.5% ownership from Day 1
• Flex: In SF mainly but open to some remote, with travel once per month to offices
• Ownership: Direct visibility to the CEO and leadership team from Day 1