Agency Director - In-Home Care Agency

Caring Senior Service of NE Dallas | Agency Director | In-Home Care Agency

Full-Time | Monday–Friday, 8am–5pm | Hybrid Role | Starting at $45,000/per year

Caring Senior Service of NE Dallas is seeking a full-time In-Home Care Agency Director to lead and grow our local office. This is a high-impact leadership opportunity ideal for someone with strong business acumen, hands-on care experience, and the ability to lead a team in a rapidly growing, mission-driven organization.

What You’ll Do

As Agency Director, you’ll be responsible for overseeing and optimizing all aspects of local operations—from care coordination to financial performance—while building a strong, client-centered culture. You'll lead with empathy and excellence, ensuring the agency meets both regulatory requirements and the high standards of Caring Senior Service.

Key Responsibilities

• Strategic Operations & Leadership
• Drive operational excellence through planning, audits, system oversight, and process improvements
• Inspire and lead a team of office staff and caregivers, promoting accountability and growth
• Client & Caregiver Relations
• Conduct in-home consultations and safety assessments with compassion and precision
• Ensure caregivers are trained, motivated, and delivering exceptional service
• Compliance & Risk Management
• Ensure ongoing compliance with all state, federal, and local regulations
• Maintain all required licenses, accreditations, and documentation
• Financial & Business Oversight
• Manage billing, payroll, and collections
• Monitor budgets and margins to ensure sustainable growth and profitability
• Marketing & Community Engagement
• Act as the local face of the agency—developing referral relationships, representing the brand, and driving local outreach
  

What We’re Looking For

• Leadership Experience:
• Minimum of 5+ years in leadership/management, in healthcare, senior care, preferably home care
• Demonstrated ability to lead and develop high-performing teams
• Hands-On Senior Care Background:
• Direct experience providing care to seniors is required (you know what quality care looks like firsthand)
• Skills & Attributes:
• Self-starter with strong problem-solving, communication, and decision-making skills
• Organized, adaptable, and results-oriented
• A leader who leads by example—with empathy, integrity, and a drive for excellence
• Physical Requirements:
• Able to lift up to 50 lbs, stand/sit for extended periods, and drive as needed
• On-call duties required, including occasional nights and weekends
  

Why Join Caring Senior Service?

At Caring Senior Service, You Don’t Just Manage Operations—you Create Meaningful Impact. We Are a Mission-driven Organization Focused On Helping Seniors Remain Healthy, Happy, And At Home. As Agency Director, You Will

• Lead with purpose—directly improving the lives of seniors and their families
• Shape the future of our NE Dallas location, with the autonomy to build and grow
• Be part of a trusted national brand with 30+ years of excellence in senior care
• Enjoy a collaborative, supportive culture that values innovation and leadership
  
  

This is more than a job. It’s a chance to lead with heart, grow a business, and be a vital part of something that truly matters.

Apply Today

To be considered, please submit your resume and a brief cover letter outlining your relevant experience and why you’re passionate about leading in senior care.