Sr Program Manager, Debit Processing Services

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Job Summary:

Visa is a world leader in payments and technology, and they are seeking a Senior Program Manager for their Debit Processing Services. This role involves managing large-scale strategic initiatives, ensuring successful delivery of new products and services, and driving collaboration across various functions while adhering to SAFe Agile principles.

Responsibilities:

• Manage and support strategic DPS One projects and initiatives with full ownership and accountability from inception through delivery.

• Achieve program goals by engaging effectively with stakeholders at all levels across Visa, including technical SMEs, client services partners, vendors, and Visa senior management.

• Coordinate and facilitate Program Increment (PI) Planning, solution-level ceremonies, and Agile Release Train (ART) execution in alignment with SAFe Agile practices.

• Drive the agenda for program plans, financial results, stakeholder engagement, and “hot” issues/opportunities.

• Develop and prioritize agenda topics, follow up on action items, and ensure timely closure of open items.

• Plan for critical meetings — including schedule management, pre-work, meeting topics, supporting materials, and follow-ups.

• Oversee and align program deliverables relevant to DPS product lines, technology implementations, and operational readiness.

• Assist with prioritization, issue identification, and problem-solving across multiple workstreams.

• Track action plans and develop clear communication on progress to all applicable parties.

• Identify and manage program risks, dependencies, and impediments, escalating or unblocking as needed to maintain delivery momentum.

• Coordinate vendor engagement and integration activities (e.g., disputes platform upgrades, fraud management pilots).

• Provide regular updates on project status, progress, milestones, deliverables, and outcomes via multiple communication channels.

• Prepare and deliver executive-level reporting for Quarterly Business Reviews, Program Governance forums, and senior leadership updates.

• Ensure departmental compliance with Visa’s standard operating procedures, governance, and quality standards.

• Contribute to continuous improvement by implementing best practices, refining processes, and mentoring team members on program management and Agile delivery.

Qualifications:

Required:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

• 4 or more years of program/project management experience in a technology or financial services environment.

• 3+ years of experience in a SAFe Agile environment, including facilitating PI Planning and managing Agile Release Train (ART)-level initiatives.

• SAFe certification (e.g., SAFe Program Consultant – SPC, SAFe Release Train Engineer – RTE, or SAFe Agilist – SA) strongly preferred.

• Proficiency with linear software development life cycles and methodologies such as Agile (SAFe) and waterfall.

• Excellent oral and written communication skills with the ability to engage effectively and confidently with users, team members, and senior leadership.

• Strong facilitation skills, including the ability to elicit requirements from diverse stakeholders across organizational and geographical boundaries.

• Aptitude for understanding, digesting, and analyzing complex systems integration.

• Proven ability to collaborate across cross-functional teams to build robust, reliable, and scalable payment solutions.

• Flexibility to work across varying time zones and adapt to changing priorities in a fast-paced environment.

• Knowledge of issuer processing technology or solutions a plus.

Company:

Visa is a multinational financial services company that facilitates electronic payment systems throughout the world. Founded in 1958, the company is headquartered in Foster City, California, USA, with a team of 10001+ employees. The company is currently Public Company.