Quality Assurance Manager
iSeatz
Date: 9 hours ago
City: New Orleans, LA
Salary:
$132,000
-
$185,000
per year
Contract type: Full time
Our Mission
iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world’s leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more.
What We Do
We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions.
We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.
What You’ll Do
The Quality Assurance Manager reports to the Sr. Director of Quality Assurance and leads full-time and contractor team members across the globe.
In this role you will enhance the overall product quality and engineering processes of our current and future booking and transaction platforms while collaborating with cross-functional leadership teams, vendors, and our customers.
Your Impact
Location
This role is remote-first and can be located anywhere in the continental United States - feel free to work from your home office, from the beach, or from the cottage you rented for the summer! iSeatz is a New Orleans-based company with Central Time Zone business hours (9:00 am - 5:00 pm CT). While we support flexible schedules, some roles—particularly those with direct client collaboration—may require alignment with client time zones for key meetings and real-time communication.
What We Bring To The Table
iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years — recognition based on our commitment to transparency, trust, and open communication, as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.
We trust our team members to use their expertise and creativity to deliver high-quality results — without micromanagement — and support them in building careers that are as dynamic and multifaceted as the work we do.
We believe there's no one-size-fits-all approach to engagement or collaboration. That’s why we strive to provide the tools, autonomy, and support employees need to succeed — while delivering exceptional products and services to our customers.
We recognize that great work deserves meaningful support. At iSeatz, we provide competitive compensation and a comprehensive suite of benefits to match. Our team members enjoy robust health insurance, a 401(k) plan with company matching, generous paid time off, and up to eight weeks of paid parental leave for eligible caregivers. We’re a remote-first company that values flexibility and autonomy, and we invest in continuous learning with an annual professional development allowance. Whether you're growing your skills, your family, or your impact — we’re here to support what’s next.
We Value A Diverse Workplace
We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at [email protected].
A Note About Joining Our Workforce
At iSeatz, we're building a team of bold thinkers, innovative builders, and thoughtful collaborators — people who are excited to make an impact, grow their careers, and help shape the future of travel and loyalty tech.
If you're energized by meaningful work, passionate about creating exceptional experiences, and ready to bring your unique perspective to a team that values trust, growth, and transparency — we can't wait to meet you.
iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world’s leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more.
What We Do
We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions.
We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.
What You’ll Do
The Quality Assurance Manager reports to the Sr. Director of Quality Assurance and leads full-time and contractor team members across the globe.
In this role you will enhance the overall product quality and engineering processes of our current and future booking and transaction platforms while collaborating with cross-functional leadership teams, vendors, and our customers.
Your Impact
- Lead and mentor global Quality Assurance team members, fostering a culture of excellence and accountability.
- Develop and implement comprehensive testing strategies, including functional, integration, stress, performance, accessibility, and compatibility testing of APIs, web, and mobile applications.
- Direct backend automation efforts, ensuring comprehensive API and integration coverage using Playwright and integrating with CI/CD pipelines.
- Oversee mobile automation testing for both iOS and Android platforms using tools such as XCUITest and Espresso, ensuring consistency, reliability, and device compatibility.
- Collaborate effectively with Product, Project Management, Development, and Customer stakeholders in a fast-paced Agile environment.
- Manage and support various test environments to ensure proper configuration and availability.
- Define QA KPIs, team vision, goals, and strategy while building an automation-first mindset.
- Recommend, implement, and maintain infrastructure tools and non-production environments to support uninterrupted QA testing.
- Actively participate in employee engagement, performance management, and organizational initiatives.
- Champion an automation-first approach by leading backend, web, and mobile test automation efforts, ensuring maintainable suites integrated with CI/CD pipelines (e.g., Playwright, Selenium, XCUITest, Jenkins).
- Use data, business cases and industry knowledge to communicate with your team, peers and leadership and infuse relevant thought leadership into all planning discussions.
- 5+ years of experience leading, managing, and mentoring high-performing QA teams across backend automation and mobile testing disciplines.
- 5+ years of experience building testing strategies, test plans, and test cases for web, API, and mobile applications.
- Proven experience implementing backend automation frameworks using tools such as Postman or Playwright.
- Proven experience leading mobile automation testing, including device farm/cloud testing integration.
- Expertise in automation integration with CI/CD pipelines (e.g., Jenkins, GitHub Actions, AWS CodePipeline).
- Experience with performance, security, i18n/l10n, and accessibility testing for APIs, web, and mobile.
- 2+ years of experience with cloud platforms like AWS, GCP, or Azure.
- 5+ years of experience in Agile environments collaborating with cross-functional teams.
- Experience testing travel-based products and platforms like air, car, and hotel booking tools, engines, and suppliers.
- Experience with AWS and other observability tools like CodePipeline, CloudWatch, DataDog, etc.
- Experience with security compliance testing, fraud detection, and vulnerability testing.
Location
This role is remote-first and can be located anywhere in the continental United States - feel free to work from your home office, from the beach, or from the cottage you rented for the summer! iSeatz is a New Orleans-based company with Central Time Zone business hours (9:00 am - 5:00 pm CT). While we support flexible schedules, some roles—particularly those with direct client collaboration—may require alignment with client time zones for key meetings and real-time communication.
What We Bring To The Table
iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years — recognition based on our commitment to transparency, trust, and open communication, as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.
We trust our team members to use their expertise and creativity to deliver high-quality results — without micromanagement — and support them in building careers that are as dynamic and multifaceted as the work we do.
We believe there's no one-size-fits-all approach to engagement or collaboration. That’s why we strive to provide the tools, autonomy, and support employees need to succeed — while delivering exceptional products and services to our customers.
We recognize that great work deserves meaningful support. At iSeatz, we provide competitive compensation and a comprehensive suite of benefits to match. Our team members enjoy robust health insurance, a 401(k) plan with company matching, generous paid time off, and up to eight weeks of paid parental leave for eligible caregivers. We’re a remote-first company that values flexibility and autonomy, and we invest in continuous learning with an annual professional development allowance. Whether you're growing your skills, your family, or your impact — we’re here to support what’s next.
We Value A Diverse Workplace
We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at [email protected].
A Note About Joining Our Workforce
At iSeatz, we're building a team of bold thinkers, innovative builders, and thoughtful collaborators — people who are excited to make an impact, grow their careers, and help shape the future of travel and loyalty tech.
If you're energized by meaningful work, passionate about creating exceptional experiences, and ready to bring your unique perspective to a team that values trust, growth, and transparency — we can't wait to meet you.
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