Integration Support Analyst

Description

Location:

Remote

Are you EPIC?

Do You Have The Ability To Demonstrate, Understand And Apply HFD’s Core Purpose And Values In All That You Do? At HFD, Our Mission Is To Make Healthcare More Affordable By Giving Everyone a Better Way To Pay. In Order To Accomplish This Mission, We Must Ensure That Our Team Is Aligned With Our E.P.I.C. Values

• Excellence: Always exceeding expectations!
• Passionate: Executing with boldness!
• Innovative: Pioneering a better way!
• Collaborative: Together we win!
  
  

The EPIC Integration Support Analyst We Are Looking For

Are you energized by solving complex technical challenges and ensuring seamless API integrations for enterprise clients?

As an Integration Support Analyst, you'll be the cornerstone of our enterprise support infrastructure, ensuring our most valuable clients experience uninterrupted service while maintaining our rigorous SLA standards. We're seeking a technical problem-solver who can navigate complex systems, communicate effectively with engineers, and transform integration challenges into opportunities for improvement.

This role involves both manually configuring accounts and advanced troubleshooting via-apis – thus we seek a detail-oriented person who solves problems with excellence!

As An Integration Support Analyst, You Will

• Lead technical troubleshooting efforts for our enterprise integration queue, delivering solutions within demanding SLA timeframes (24-48 hours)
• Learn the onboarding process end to end and be the first line of support when onboarding new enterprise accounts
• Test new pricing configurations and respond to enterprise questions around configuration issues
• Develop and maintain comprehensive monitoring dashboards to track API performance and integration health
• Collaborate with engineering teams to resolve complex integration issues and implement scalable solutions
• Partner on defect issues to quickly size problems for engineering partners
• Write and maintain Python scripts to automate troubleshooting processes and enhance support efficiency
• Serve as a technical liaison between clients and internal engineering teams, translating complex issues into clear action items
  
  

Who You Are

• A technical detective who thrives on unraveling complex integration challenges
• A clear communicator who can explain technical concepts to diverse audiences
• A person who goes to the lowest level of the work to understand the implication of settings that show up an api result
• A technical person who prioritizes customer experience first and will be a brand ambassador for our enterprise partners
• An API expert who understands the intricacies of RESTful services and JSON structures
• Major plus for experience with monitoring tools, enterprise-level support queues, and SLA management
  
  

Why This Role Matters

• You'll be the guardian of our enterprise clients' integration success
• Your work will directly impact client satisfaction and retention
• You'll drive improvements that enhance our entire integration ecosystem
  
  

Requirements

• BS in Computer Science, Software Engineering, or related field (equivalent experience considered)
• 5+ years of technical support experience with enterprise-level integrations
• Strong proficiency in Python programming and API interactions
• Demonstrated experience with RESTful APIs, JSON, SQL and web services
• Experience building and maintaining monitoring dashboards
• Strong understanding of API authentication, error handling, and troubleshooting methodologies
• Experience working within strict SLA environments
• Excellent problem-solving and analytical skills
  
  

Benefits

• Medical, Dental, Vision Insurance
• 401k with 4% company match.
• Time off: Unlimited PTO, 6 days of paid sick time, plus 6 paid holidays + 1 floating holiday (from the approved holiday list)
• EPIC company culture