Vice President of Technology Services

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Job Summary:

Forest Lawn Memorial Parks and Mortuaries has been a vital part of Southern California since 1906, dedicated to providing exceptional service to client families. As the Vice President of Technology Services, you will lead the Technology Services department, ensuring the effective use of information technology systems across the organization while developing long-term strategies for operational efficiency and security.

Responsibilities:

• Establishes communication channels across technical and business functions of the organization to decide on common goals for information systems.

• Reviews technology initiative outcomes with management and aligns teams on target metrics for operational efficiency.

• Provides leadership, direction and management of the Technology Services department which includes Network and Security, Project Management, FL Connect Platform, and Data Operations.

• Develop short and long-term applications development IT strategies, including development process improvement, hardware/software acquisition/upgrade, and integration based on information from senior management and industry trends.

• Shares knowledge of technology risks identifies opportunities for the use of technology to build competitive advantage and improve efficiency and effectiveness for the organization.

• Remains abreast on new developments in information systems technology and plans for future upgrades and organizational changes.

• Monitors government regulations applicable to systems operations and ensures corporate compliance.

• Coordinates the implementation of the installation and operation of information systems and equipment.

• Reviews and evaluates technology and project feasibility studies based on management's requirements and priorities.

• Achieves desired results through the use of budgets, proper contracts, and efficient decision making.

• Manages several direct reports, often including department heads.

• Accountable for cybersecurity and safeguarding customer, employee and organization data.

• Direct the continuous and secure operation, administration and maintenance of the organization’s computing and networking infrastructure, including participation in the organization’s multi-disciplinary task force charged with designing and implementing an information security and privacy plan, disaster recovery plan, and business continuity plan.

• Build morale and group commitments to goals and objectives, support everyone's efforts to succeed, and recognize accomplishments of other team members.

• Actively serve as a mentor and coach. Mentor team members in their development, coach them in their roles, and model the desired behaviors for IT personnel by consistently demonstrating service excellence principles and behavioral expectations.

• Understand all basic functions performed within Forest Lawn’s major systems and ancillary databases. Actively research ways to improve application or configuration related services to customers.

• Provides strategic recommendations to Chief Financial Officer regarding technology, policies and programs and assists in their implementation.

Qualifications:

Required:

• Bachelor’s degree (B.A) from four-year college.

• Minimum 8 years of professional experience in Information Systems management.

• 15+ years of IT and business work experience with a broad range of exposure to various technical environments and business segments.

• Minimum 5-8 years of experience managing teams responsible for strategic IT planning, applications development, cybersecurity, and technology infrastructure.

• Valid California Driver's License.

• Demonstrated expertise in delivering sophisticated Data, Digital, and IT solutions that have become business enablers.

• Excellent leadership skills required as well as the ability to lead and work as part of a team.

• Experience effectively managing relationships with internal business partners, service partners, and vendors.

• Ability to decompose IT services into the base competencies and capabilities required to deliver them.

• Ability to explain technology to non-technical people and exhibit the board presence necessary to successfully instill confidence and interact with the risk management committee of the board of directors.

• Possess knowledge of the issues surrounding data security.

• Strong background in network infrastructure for voice and data.

• Financial discipline, including budget and investment planning and ongoing management of financial performance to plan for operating expenses and projects.

Company:

For over 100 years, more people have chosen Forest Lawn than any other funeral home in Southern California. Founded in 1906, the company is headquartered in Glendale, California, USA, with a team of 501-1000 employees. The company is currently Late Stage. Forest Lawn Memorial Parks and Mortuaries has a track record of offering H1B sponsorships.