Full Time Family Service Administrative Assistant

Description

About Us

For over 100 years, Cypress Lawn has been serving the San Francisco Bay Area community with compassion, professionalism, and care. We are seeking an entry-level Family Service Admin to join our dedicated team. This is a great opportunity for someone who enjoys working with people, thrives in a supportive environment, and is ready to grow their career in administration and customer service.

What You’ll Do

As a Family Service Admin, you will be the first point of contact for client families and visitors, offering support with warmth, empathy, and professionalism. Your responsibilities include:

• Greeting families and visitors with compassion and professionalism.
• Answering and directing incoming phone calls, providing accurate information, and resolving inquiries when possible.
• Accurately researching, reconciling, and maintaining records.
• Assisting with clerical tasks, data entry, and administrative projects.
• Verifying burial records and service details when needed.
• Supporting the Family Service team with a variety of customer service and office duties.
  
  

Requirements

What We’re Looking For

The Ideal Candidate Will Bring

• Professionalism & Integrity – ability to handle sensitive and confidential situations with discretion.
• Communication Skills – clear, professional, and compassionate communication both verbally and in writing.
• Detail-Oriented Mindset – accuracy in handling information, taking messages, and managing records.
• Flexibility & Reliability – ability to adapt, multi-task, and occasionally work weekends.
• Tech Savvy – proficiency in Microsoft Office Suite and ability to learn new systems.
• Team Player – dependable, cooperative, and willing to support others.
• Education – High school diploma or GED required.
• Experience – Prior customer service and/or clerical experience preferred but not required.