Marketing Administrator

Job Details

Description

Who WE are:

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success

Who WE Are Looking For

The Marketing Administrator is responsible for supporting the marketing department’s daily operations, ensuring smooth coordination of projects, communication, and administrative tasks. This role helps maintain a positive, professional environment while providing courteous service to guests, vendors, and team members.

Job titles similar to this role include: [other job titles that align with this role’s title]

• Marketing Assistant
• Promotion Coordinator
  
  

What Is Expected Of YOU

• Maintain general awareness of company-wide marketing needs, keeping the Marketing Director informed of concerns, and take prompt action to address operational or customer issues.
• Provide courteous and professional administrative support, including scheduling meetings, preparing materials, data entry, report writing, recordkeeping, and managing communications for the marketing team.
• Assist with the coordination and documentation of marketing campaigns, projects, and events; handle budgeting, purchasing, invoice processing, and maintain accurate files and databases.
• Interact diplomatically with guests, vendors, and employees, offering assistance, troubleshooting, and problem resolution, and escalating concerns to leadership as needed.
• Deliver exceptional guest service by responding to inquiries, providing accurate information about the casino, and ensuring compliance with company policies and gaming regulations.
• Develop and maintain effective working relationships with all stakeholders, support the department as needed (including serving as back-up to other marketing staff), and willingly take on special projects or additional duties as assigned.
  
  

Experience YOU Will Need

• High school diploma or equivalent required; associate’s or bachelor’s degree in marketing, business, hospitality, or a related field (preferred).
• 6+ months of experience in casino marketing or a related hospitality marketing role (preferred).
• Proficiency in Google Docs, Forms, Mail, Sheets, and Slides or similar software.
• Ability to initiate, follow-up on, and complete special projects as assigned. Previous administrative experience, ideally supporting a marketing or hospitality team.
• Excellent verbal and written communication skills, with a courteous and professional approach when interacting with guests, vendors, and colleagues.
• Strong organization, time management, and attention to detail in handling multiple concurrent tasks.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Bilingual; Spanish preferred.
  
  

Physical Requirements

• Must be able to sit, stand, or walk for extended periods of time throughout the shift.
• Ability to lift, carry, push, or pull up to 25 pounds as needed for event setup or marketing materials.
• Frequent use of standard office equipment, including computers, phones, printers, and copiers.
• Must be able to work in a fast-paced, sometimes noisy, casino environment with varying levels of lighting and temperature.
• Occasional travel within the region may be required for offsite promotions or training.
  
  

Certificates, Licenses, Registrations

• Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations
  
  

Benefits/Perks And Salary

• Medical, Dental, Vision
• 401K: Matches 50% of your contribution, up to 4% of eligible contribution
• Educational Tuition Reimbursement
• Ventra Program, EAP programs, etc.
  
  

Salary Range

$17.10-$27.00

Company Statement On EOAA

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.