Product Manager

Job Description

As a Product Delivery Manager in Small Business Card, Branded Chase Card Services, you will work to enhance and optimize the way products are delivered to customers efficiently and consistently. As a key member of the Portfolio Management team, you create solutions and efficiencies that enable successful implementations and communications in an expedient and organized way.

Jobresponsibilities

• Leadsa team of high-performing program and release managers to drive consistentmanagement of critical programs with quality that results in early risk andissue identification/mitigation and enables communication and transparency withstakeholders.
• Coordinatewith Product Owner/Area Product Owners on product roadmap planning, optimizeprioritization and bring transparency to health of initiatives – ownscoordination of the overall Small Business Card Roadmap.
• Leadsend-to-end product delivery lifecycle and processes including intake,dependency management, release management, product operationalization, deliveryfeasibility decision-making, and product performance reporting, whileescalating opportunities to improve efficiencies and functional coordination
• Leadsthe completion of change management and release activities across service,operations, product, technology, design and data partners and collaborates toensure adherence to the firm’s risk, controls, compliance, and regulatoryrequirements
• Effectivelymanages timelines and dependencies while monitoring blockers, ensuring adequateresourcing, and liaising with stakeholders and functional partners
• Governsproduct standards, hygiene and controls
  
  

Requiredqualifications, Capabilities, And Skills

• Exceptionalexecutive communication skills – ability to connect and synthesize impactsacross multiple complex programs and deliver clear messages with leadership onstatus, timing and risks to delivery
• 5 ormore years of experience or equivalent expertise in program/project management,product delivery or a relevant domain area
• Strongand proven executive stakeholder management skills
• Demonstratedexecutive reporting and presentation skills
• Demonstratedability to execute operational management and change readiness activities
• Strongunderstanding of delivery of customer experiences and a proven track record ofimplementing continuous improvement processes
• Experiencein product or platform-wide release management, in addition to deploymentprocesses and strategies
  
  

Preferredqualifications, Capabilities, And Skills

• MBA
• Proficientknowledge of the product development life cycle, design, and data analytics
  
  

To beeligible for this position, you must be authorized to work in the UnitedStates. We do not offer any type of employment-based immigration sponsorshipfor this position. Likewise, JPMorgan Chase & Co., will not provideany assistance or sign any documentation in support of any other form ofimmigration sponsorship or benefit including optional practical training (OPT)or curricular practical training (CPT).

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.