Product Owner, Journey Data Activation

Summary

The Product Owner of Journey Data Activation will turn customer- and provider-facing order data (contact, insurance, consent, payment type, etc.) into reliable inputs that trigger the next step automatically. Working with Portal teams (capture), Infrastructure/Data Platform (validation & pipelines), and Comms/CRM (messaging), you'll own the backlog, specifications, acceptance testing, and post-launch monitoring that keep data quality high and orders moving.

Job Responsibilities

• Prioritize and groom the backlog across order data areas like contact, insurance, consent, payment type, family-member details, address validity, and reimbursement-readiness signals.
• Lead cross-functional discovery with product, engineering, operations, billing/RCM, compliance/legal, customer support, and analytics to surface, size, and sequence the highest-impact automation opportunities.
• Translate requirements into clear user stories that define field rules (what "good" looks like), how records are validated, and what happens when data passes or fails (e.g., send a notification, create a task, call an API); verify delivery against acceptance criteria.
• Coordinate service integrations (notifications, tasking, prior-authorization services, CRM) to ensure data integrity, timely error handling, auditability, and scalable patterns.
• Define and maintain simple scorecards that track data quality and automation performance; review trends and drive iterations to raise pass rates and reduce delays.
• Own the rules and triggers library and keep it current when payer policies, consent requirements, or regulations change.
• Facilitate agile ceremonies—backlog refinement, sprint planning, demos, and retrospectives—to keep the team aligned and unblock delivery.
• Produce clear artifacts such as data-contract specs, rule and trigger definitions, flow diagrams, test plans/UAT scripts, baseline reports, and release notes.
• Define and track KPIs such as:
• Data validation pass rate
• Order completion rate
• First-time-right claim rate
• Visibility coverage
  

Education, Experience, and Skills

• 2–5 years product-ownership / product-management experience in data quality, workflow automation, or healthcare operations (RCM a plus).
• Working knowledge of order-intake data and flows: contact, insurance, consent, payment type; basics of prior auth and claims
• Systems thinking: can map capture → validate → trigger → outcome across portals, data platform, messaging/CRM, and operations.
• Analytical, communicative, execution-focused: sets clear KPIs, baselines performance, reads simple SQL/BI, and turns insight into backlog priorities.
• Familiar with privacy/consent frameworks (e.g., HIPAA, TCPA/CAN-SPAM) and translating policy into field rules and messaging guardrails.
• Comfortable partnering with platform engineers and vendors; adept at turning business rules into data-contract and trigger specs with crisp acceptance criteria.
• Fluent in agile delivery and modern product discovery (intake, grooming, UAT, change control).
• Bachelor's degree preferred; nice-to-have: Salesforce/CRM experience, EDI basics, payer-policy exposure, or document/AI extraction.
  
  

Physical Demands

• Ability to stand, walk, and sit for extended periods.
  
  

Work Environment

• Work is primarily performed in a remote office setting.
  
  

Pay Transparency, Budgeted Range

$127,545—$159,431 USD

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Science - Minded, Patient - Focused.

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most.

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry's genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

• High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
• Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
  
  

CLINICAL EXPERTISE

• Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
• Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
• Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
  
  

Learn more About Us here.

Our Culture

At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:  

• Be bold in our vision & brave in our execution. 
• Communicate directly, with empathy. 
• Do what we say we're going to do.  
• Be adaptable to change.  
• Operate with a bias for action.  
  
  

Benefits include:

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits
  
  

GeneDx is an Equal Opportunity Employer.

All privacy policy information can be found here.