Executive Director, Operations Services

Summary Of Job Description

The Executive Director, Operations Services is responsible for ensuring the effective execution of Panda’s Operations excellence though standards, systems, and communication/implementation. This position supports the COO by driving strategic Operations initiatives, ensuring seamless collaboration between the Support Center and Operations teams, and maintaining leadership alignment across all levels of the organization. The Executive Director, Operations Services is responsible for leading and overseeing the Operations Services team, coaching and developing managers and professionals to elevate their performance to support the company’s growth goals.

Job Responsibilities

• Strategizes the development and implementation of Operations planning processes, including but not limited to defining problems to be solved, providing recommended solutions, prioritizing of initiatives, gaining alignment among all parties, and formally tracking and measuring results.
• Leads efforts to optimize communication effectiveness between Support Center and Operations, as well as Operations Leadership (e.g., meeting cadence, defining meeting objectives, proper execution of digital platforms, and formal written communication at the enterprise-wide level)
• Leads and owns the ongoing development and execution of the internal Operations audit program (P.A.S.S. – Panda Audit Standard System).
• Drives the overall improvement of Operations systems and processes by implementing more data-informed and systems-driven processes. Finds and improves overall ways of working in Operations and the collaboration with Support Center stakeholders
• Leads and organizes the strategic planning process within the Operations Services group, alongside the Chief Operations Officer.
• Leads and oversees the Operations Services team, coaching and developing managers and professionals to elevate their performance to support the company’s growth goals. Responsible for recruiting, selecting, and managing the performance of the Operations Services team directly and through subordinate managers.
• Leads the effort to obtain Senior Leadership alignment with the Ops Services organization and effectively communicate new initiatives with a clear and organized plan for implementation and sustainability
  
  

How We Reward You

• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*
• Benefits available for eligible permanent full time associates
  
  

Your Background And Experience

• Bachelor’s degree or equivalent experience required
• Operations management experience (ACO or higher) and/or Operations Services; multi-unit restaurant management and project/program management experience for a multi-unit environment preferred
• Minimum twelve to fifteen years of relevant experience in an Operations or Support Center leadership role with increasing managerial responsibility
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.
  
  

Pay Range: M5: $205,000 - $288,000 / Annual

• Within the range, individual pay is determined using various factors, including work location and experience.
  
  

Panda Strong Since 1983

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re Wanted Here

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. If there is a reason you believe you require an accommodation, please reach out to our accommodation team vie email at [email protected].