Customer Success Development Representative

Location: St. Petersburg, Florida (This is a hybrid role 3/week in office)

About Us

vcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from. With vcita, you can track and perform all your daily tasks, from the "first hello" to the last invoice: Charge and collect payments, invite clients to book you online, create branded invoices and quotes, and send SMS appointment reminders - all in a few simple clicks, from one single app.

vcita includes an online CRM to manage all client communications, online scheduling, online payments, email & SMS campaigns, lead-generating website widgets, and everything a small business needs to drive more business and provide excellent client service.

Our teams are based in Bellevue, Washington, St. Petersburg, Florida, and Tel Aviv, Israel.

About The Team

We are a small but mighty client success team! To match the demand for vcita, we are seeking individuals who will fit our passionate, competitive, and collaborative team atmosphere. Creating inventive solutions for our clients is ingrained in our DNA. Our most successful team members are curious about the client and the product’s capabilities. We are always thinking “outside of the box” for ways to complete our client’s journey. We have a strong team-based culture as well as training and development options to make sure you have what you need to be and do your best.

The Role

• Conduct about 100 outbound calls per day via phone and SMS to schedule and confirm appointments, ensuring seamless coordination between clients and internal teams.
• When scheduling on behalf of the CSM team, ensure that the client sees enough value that they will join the scheduled session.
• Work with emerging businesses to ensure they receive the appropriate vcita customer journey.
• Learn, follow, and further implement the customer support process. This includes issue escalation, troubleshooting, objection handling, and customer management.
• Shift gears seamlessly while prioritizing tasks, deal with ambiguous situations, and keep a calm demeanor when interacting with internal and external teams and clients.
• Carry the excitement of our product through the post-sales engagement process into the renewal stage.
• Maintain ongoing technical knowledge of the product
• Additional projects and tasks as needed.
  
  

Your Experience & Skills

• Previous experience in high-volume outbound calling
• A tenacious sense of ownership and self-awareness with a positive attitude, empathy, and high energy
• Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management
• Ability to take initiative and adapt to evolving go-forward strategies
• You’re fearless when it comes to picking up the phone and connecting with others.
• Handle incoming calls and Zendesk tickets, guiding clients to the right place for support or follow-up
• Extra Credit: Experience using Hubspot, Looker, Zendesk, JIRA, HTML, and various CRM systems.
  
  

Benefits:

Benefits

• Competitive pay and stock options
• Comprehensive health benefits package- 100% of premiums paid for health, dental, vision, life and disability.
• 50% of Dependents’ premiums.
• 401k with employer match
• Flexible Spending Accounts
• Observed holidays, generous PTO
• Generous Parental Leave plan
• Frequent team events and perks with a culture of collaboration, fun and mutual support.
  
  

Disclaimer: vcita is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, faith, gender, gender identity or expression, sex, sexual orientation or stereotyping, national origin, genetics, age, ancestry, ethnicity, medical condition, pregnancy, marital status, partnership status, family or parental status, physical or mental disability military or veteran status, citizenship status, or any other status protected by applicable law.

vcita is an E-verify employer.