Office Supervisor

About Us: 

Renewal by Andersen is the full-service window replacement division of Andersen Corporation. We serve over 100 markets nationwide, offering custom energy-efficient composite windows and professional installation. Our core values—Accountability, Collaboration, Excellence, Integrity, and Trust—guide everything we do.

About The Role

We are seeking a detail-oriented and proactive Office Supervisor to join our team. This role is essential in supporting daily office operations, supervising administrative staff, and ensuring smooth coordination between departments. The ideal candidate is organized, communicative, and thrives in a dynamic environment.

Key Responsibilities

• Accurately log all customer interactions and notes in fForce.(crm just like others)
• Answer and direct phone calls; gather information from prospective customers and coordinate with the appointment desk.
• Supervise Office Administrators and oversee administrative workflows.
• Maintain and update the Master Credit Card List and Master Vehicle Spreadsheet.
• Manage vehicle and trailer titles and related documentation.
• Collaborate with Human Resources to onboard 1099/W2 employees and ensure compliance via myCOI.
• Submit background check requests for 1099 employees through Jot Form.
• Manage driver insurance and AAA membership updates.
• Serve as backup for scheduling tech measures during business hours.
• Oversee Employee Purchase Protocol.
• Assist with inputting change orders, additions, and job adjustments in fForce and Enabled.
• Prepare deposit logs and perform bank deposits.
• Request and manage company credit cards as needed.
• Support Design Consultants by researching project statuses.
• Track and notify Department Managers of upcoming monthly reviews.
• Ensure commission worksheets reflect 8% commission above a 70% gross profit margin; submit to Internal Operations Manager.
• Email terminated Design Consultants their commission payment sheets and any audited breakdowns.
• Handle customer demand letters and maintain postage supplies.
• Perform additional tasks as assigned by the Internal Operations Manager.
  
  

Qualifications

• Proven experience in office administration or supervisory roles.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in office software and systems (e.g., CRM platforms like fForce).
• Ability to handle sensitive information with discretion.