Care Coordinator

Company Description

At Inland Respite, our mission is to provide quality respite care to families with developmentally disabled members. We're committed to compassionate, client-centered care that supports individuals and the families who care for them.

Role Description

The Care Coordinator serves as a key liaison between families, Respite Care Providers, and internal teams. This role manages a caseload, coordinates scheduling, ensures documentation compliance, and supports service utilization. Success in this position requires strong organizational skills, attention to detail, critical thinking, and a commitment to high-quality, responsive care.

Key Responsibilities

• Serve as the main point of contact for families and providers, handling inquiries, schedule changes, and support needs.
• Maintain documentation compliance (IPPs, Parent Packets, Conditions of Employment, EVV signatures); update internal systems regularly.
• Review and reconcile paper and electronic timecards; investigate and resolve discrepancies.
• Fill open shifts, track provider availability, and manage staffing coordination; escalate unresolved gaps to leadership.
• Monitor service utilization (overages, under-utilization, inactive clients) and maintain accurate documentation in WellSky.
• Collaborate with the EVV Clerk to ensure compliance with visit verification records.
• Document and escalate Special Incident Reports (SIRs); coordinate with CPS/APS as needed.
• Manage client terminations and replacements; communicate with Regional Center CSCs.
• Maintain scheduling systems, shift tracking, and assist families with tech issues or system navigation.
• Process service authorization changes per established guidelines.
• Keep detailed notes and case documentation to ensure regulatory compliance and continuity of care.
• Escalate complex concerns to the Senior Care Coordinator and assist with departmental projects or administrative duties as assigned.
  

Qualifications

• Associate's degree or equivalent work experience in Human Services or related field
• Bilingual in English and Spanish (required)
• Familiarity with developmental disabilities (preferred)
• Strong confidentiality and accuracy; HIPAA compliance required
• Proficient with Microsoft Office, EHR platforms, and cloud-based systems
• Excellent verbal/written communication, organization, and time management skills
• Reliable transportation: valid driver's license and auto insurance required