Customer Service Specialist

Job Description

Draft Note Design

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for ensuring an exceptional experience for our customers. You will interact with clients and resolve their inquiries through various communication channels, including phone, email, and chat. Your primary objective will be to provide accurate information, assist with product issues, and foster customer loyalty through outstanding service and support.

Pay

$17.50 - $26.00 per hour

Job

Full time

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate product information and assist customers with product-related questions.
• Resolve customer complaints and issues in a professional and efficient manner.
• Document customer interactions and maintain up-to-date records in the database.
• Collaborate with team members and other departments to improve overall customer service experience.
• Identify recurring customer problems and suggest improvements to processes and products.
  
  

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving capabilities and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with customer service software and tools.
  
  

Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Opportunities for professional development and career advancement.
• Supportive and collaborative work environment.