IT Support Technician II

Description

HOW YOU WILL IMPACT THE BIG PICTURE:

As the IT Support Technician (Tier 2) you’ll be responsible for the set-up and maintenance of hardware and software, including the following OS platforms: Windows 10, Windows 11, and latest Mac OS. By providing a single point of contact for end users to receive support and maintenance, you will directly improve quality of operating efficiencies for Network employees.

What You Will Do

• Install, upgrade, support, clean, maintain, repair, and troubleshoot PCs, laptops, printers, scanners, mobile devices, Windows OS 10 & 11, Office 2019/O365 and other authorized desktop applications and peripheral equipment.
• Troubleshoot problem areas using diagnostic tools (in person, by telephone, or via remote access) in a timely manner; provide direct end user assistance when required.
• Anticipate trends by monitoring and analyzing incoming calls, problems, and support requests.
• Use approved tools and methodologies to image, copy and configure systems for deployment.
• Familiarize and train end users on basic software, hardware, and peripheral device operation.
• Take ownership and responsibility of queries, issues, and problems (tickets) assigned.
• Maintain adequate knowledge of approved operating systems and application software used to provide a high level of support.
• Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network.
  
  

About You

• Hold a minimum of 3 years’ experience with PC hardware and operating systems including installation, maintenance, and troubleshooting.
• Physically able to handle equipment (ability to lift up to 50 lbs.).
• Key interpersonal strengths include: exceptional analytical, technical and communication skills, precision in prioritizing and handling multiple tasks, resourceful problem solving skills.
• Exemplify a friendly attitude when exercising end-user assistance and demonstrate a passion for information services support.
• Hold an Associates’ degree in Computer Information Systems, Computer Science, or other relevant area.
  
  

Preferred Qualifications

• Demonstrated knowledge of the Catholic faith and affinity for EWTN’s mission.
• Ability to set up and support Macintosh Hardware/Software.
• Bachelor’s degree in Computer Information Systems or Computer Science.
  
  

What You’ll Love About Working Here

• A career with purpose! Apply your God-given talents in a mission-centered culture rooted in Catholic values.
• Family/life balance; we welcome you as an EWTN family member, not just an employee.
• Opportunities for spiritual growth – attend Mass, visit the chapel, or participate in bi-annual retreats.
• Generous benefits package including Health, Dental, Vision, Life & Disability; FSA and Retirement Savings Plan.
• 11 Paid Holidays and generous Paid Time Off program.
• Tuition reimbursement through our partnership with Catholic International University.
• Professional growth – the ability to learn alongside legacy employees while bringing new ideas to the team!