Customer Service Representative - Part Time
City of Grand Prairie
Date: 2 days ago
City: Grand Prairie, TX
Contract type: Part time
The purpose of this position is to provide exceptional customer support to water utility customers by addressing inquiries, resolving issues and delivering positive customer experience. Â This role involves interacting with city employees, citizens and business owners in person and over the phone to take payments, set up service orders and process service activation and/or termination requests. Â Employees must be able to manage multiple priorities, maintain focus with attention to detail and accuracy, while working both individually and as part of a team.Â
Customer Service: Serve customers in person at drive-through and front counter, and over the phone. Â Analyze water consumption and billing data to resolve concerns. Act as a liaison between the City of Grand Prairie and customers to address water and wastewater-related inquiries. Resolve customer complaints and forward escalated matters to appropriate personnel.
Payment Processing and Arrangements: Collect and ensure accurate processing of payments including credit card and cash transactions. Â Perform daily reconciliation of payments with verification of cash drawer and preparation of daily financial reports. Â Provide information and negotiate payment arrangements and deadlines for customers facing financial difficulties.
Administrative: Maintain accurate records related to customer interactions and payment transactions, including forms and documents. Â Ensure compliance with financial policies and procedures.
Other Duties: Perform all other duties as assigned by a supervisor/manager within your department/division
Customer Service: Serve customers in person at drive-through and front counter, and over the phone. Â Analyze water consumption and billing data to resolve concerns. Act as a liaison between the City of Grand Prairie and customers to address water and wastewater-related inquiries. Resolve customer complaints and forward escalated matters to appropriate personnel.
Payment Processing and Arrangements: Collect and ensure accurate processing of payments including credit card and cash transactions. Â Perform daily reconciliation of payments with verification of cash drawer and preparation of daily financial reports. Â Provide information and negotiate payment arrangements and deadlines for customers facing financial difficulties.
Administrative: Maintain accurate records related to customer interactions and payment transactions, including forms and documents. Â Ensure compliance with financial policies and procedures.
Other Duties: Perform all other duties as assigned by a supervisor/manager within your department/division
- Education: High school diploma or GED
- Experience: 1 year of related experience
- Licenses: Valid Driver's License required
- Certifications Required: None
- Monday, Tuesday, Thursday, Friday: 11:00 AM - 3:00 PM
- Wednesday: 10:30 AM - 2:30 PM
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resume