Operations Support Specialist

Job Description

Required Qualifications

• Bachelor’s degree preferred
• Three (3) years of relevant professional experience in education and school operations OR Equivalent combination of education and experience
  
  

Residency Requirements

• This position is virtual and open to residents of the 50 states and Washington, D.C.
• Must be willing to work hours in PST time zone
  
  

K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.

Passionate Educators are needed at the Stride K12 partner school, California Virtual Academy (CAVA). We want you to be a part of our talented team!

The mission of California Virtual Academy (CAVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!

The Operation Support Specialist performs and/or oversees various daily operational aspects of the Insight California, IQ California and California Virtual Academies @ LAHS and SY schools so that they are able to run from a functional perspective. The position ensures that critical data flows accurately and efficiently between multiple computer systems, establishes virtual classrooms including making teacher and student assignments, and participates in disseminating and ensuring the implementation of operational requirements established for all school.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Update database, work with administrative team on updating/monitoring information and data; including but not limited to progress reports and report cards, ISMA, and troubleshooting as needed.
• Disseminates communication regarding systems issues to staff in a timely manner
• Manages At-Task Submittals
• Assists with staff concerns related to systems and operational issues
• Identifies staff systems training needs, provide training as it relates to new systems and system changes and upgrades;
• Manages activities associated with Stride year-end transition process and reclamation efforts;
• Processes student transfers between Stride programs;
• Resolves student/parent/teacher escalations as it relates to the operations of the school, including, but not limited to, troubleshooting access issues with courses and programs, ensuring timely, quality systems support;
• Monitors data validity and provides weekly reporting for school management, including, but not limited to Scantron, Study Island, re-registration and others as needed;
• Attends weekly Stride Operations and School Pathways calls and share pertinent information with appropriate staff;
• Works with Head of School and Academic Administrator to identify all relevant school timelines/deadlines (enrollment, testing, etc.) and sets these up in various school systems following thorough review to make sure they occur on schedule;
• Manages start of school efforts, including classroom set up,
• Works closely with Head of School and Principal on School planning, policy, finances, and performance; Advises on and manages the development of school policies and procedures, e.g. assists with the Company’s efforts nationally to develop policies and procedures, training standards and enhancements.
  
  

Supervisory Responsibilities

• This position has no formal supervisory responsibilities.
  
  

Certificates and Licenses: None required.

Other Required Qualifications

• Great organizational and time management skills
• Proficient in MS Excel, MSWord, and Outlook
• Strong technology skills
• Detail oriented
• Experience using search engines (internet) for research projects
• Experience using a student information system and/or other type of database
• Strong written and verbal communication skills
• Ability to clear required background check
  
  

Desired Qualifications

• State administrative or teaching credential
• Formal project management experience in fast-paced or start-up environment
• Non-profit / education grants management experience
  
  

Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

• We anticipate the salary range to be $20-$26/hour. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.
  
  

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a remote position working PST time zone
  
  

Job Type

Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting [email protected].

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.