Representative Payee Coordinator (SSI Coordinator)

Description

General Description:

Excellent Non-Profit Organization. Full-time hourly position that is benefits eligible position. Works hours between 8:00 AM-5:30 PM approximately 6 hours per day with additional hours required as needed. Company paid medical, dental and vision, life, short-term and long term disability for the employee-ability to add dependents/domestic partners at your cost. Business casual dress attire.

Thirty Eight (38) paid time off each year- Prorated for mid year hires. Access to on-demand daily pay, access perks discount program and Employee Assistance Program.

MUST HAVE EXPERIENCE WITH SOCIAL SECURITY DISABILITY INCOME AND REIMBURSEMENTS.

Under the supervision of the CEO, the employee in this position is responsible for supervising the workload and assignments to manage the representative payee program and the bookkeeping and clerical work required by the CEO and other professional staff as assigned, by the CEO, in their mission to work for the mental health of Greenville’s residents.

Employee must be able to manage and supervise a varied work load; be able to assign responsibilities and monitor work accomplished; be able to answer the telephone and communicate with callers as well as case managers at area mental health centers; knowledge of Excel and Word, and be able to use the copying machine.

The proper performance of this job will be reflected in timely response to checks for the payee program, accurate and up-to-date financial records, reports submitted regularly to funding sources, and requested information delivered in a timely manner.

Essential Functions

• Responsible for the representative payee program, including communication with individuals and their case managers about individual budgets and needs. This program requires keeping accurate records of each individual’s funds using QuickBooks; keeping a list of bills to be paid; writing monthly, bi-monthly, and rent checks and assuring they are mailed in a timely manner. Process monthly Social Security deposits for all Rep Payee clients.
• Process monthly checks for over 200 clients who are clients of area mental health centers.
• Answer phone calls from clients and assist in their financial needs as well as transferring calls to appropriate staff
• Work with case managers at area mental health centers to assure clients’ financial needs are met. Respond to emails and phone calls and work face to face with case managers to process their requests for weekly, monthly, rent and extra spending checks for all clients.
• Work with SSA in submitting rep payee applications, submitting Rep Payee Report and conducting reviews of SSI clients. Also keeping within the guidelines of Social Security for clients receiving SSA benefits. Conducting 18 – 24 month audits with Social Security assigned auditors.
• Assist with accounts payable duties.
• Serve as front desk reception-greeting and ensuring that only authorized staff enter the building with the proper visitor ID badges. Ensuring sign in and sign out logs are completed.
• Responsible for general tasks, including basic filing and copying.
• Responsible for communicating basic information to callers about MHAGC programs and mental health services and resources.
• Responsible for maintaining basic laws of confidentiality (HIPAA compliance) about patients, employee records, and other sensitive material.
• Willingness to lead by example and demonstrate MHAGC’s mission, vision and values
• Perform other duties as requested or needed
  
  

We are an equal opportunity employer and we participate in the E-Verify program. Must be able to successfully complete a background check with a credit check as this position does have fiduciary responsibilities.

Requirements

• Highschool diploma, some college coursework preferred
• Demonstrated knowledge of Social Security reimbursements and associated processes
• Intermediate knowledge and use of Quickbooks required
• Basic bookkeeping experience
• Prior supervisory skills and ability to delegate assignments to appropriate staff-this position has 1 direct report
• Experience working with staff, mental health case managers and volunteers
• Intermediate MS office skills, especially excel and word
• Organized with ability to multitask
• Ability to handle angry/upset callers with tact and diplomacy
  
  

Physical Requirements: This job is performed in a climate controlled general office setting with the normal noise level and distractions in a professional setting. Ability to sit for extended periods of time. Ability to operate all equipment in a normal office environment with or without reasonable accommodations. Ability to stand and walk when necessary. Able to bend and use arms and legs as needed. Ability to operate an automobile to run errands and make bank deposits. Must be able to lift 10lb items and on occasion heavier items with the proper equipment if needed.