Senior Desktop Administrator

Description

Do you want to make an impact? Affiliated Monitoring is a leading technology company focused on life safety security. Located on a beautiful park-like campus in Union, New Jersey, the team at Affiliated Monitoring protects millions of people by monitoring their security alarm and medical alert systems.

Our gorgeous state-of-the-art emergency monitoring center is the largest and most advanced in the United States. At Affiliated you’ll have the opportunity to join a warm group of people working together to make a difference.

We have an immediate opening for a Senior Desktop Administrator with 5 or more years of experience to work with our existing staff members and end users. This team member should be proficient with client technologies such as desktop and laptop hardware, Microsoft Windows, Microsoft Office, and other commercial oft-the-shelf software products. We are looking for a quick learner who is eager to grow their career in a fast growing company.

Areas Of Focus

• End-user desktop/workstation support for all PC hardware, software, peripherals, printing, and network issues.
• Helpdesk /Troubleshooting for applications on a Windows platform
• Create new user accounts and administration of user accounts
• Support existing business applications
• Training and “how-to” instruction for end-users
• Responsible escalation of issues to others in IT team as needed.
• Handle escalated technical troubleshooting issues from employees
• Monitor, triage, and assign new tickets to team
• Act as a peer leader/team lead
  
  

Requirements

These skills are important to us:

• 5 years or more of experience in an IT desktop admin or helpdesk position
• Bachelors’ degree required
• Familiarity with Windows client (Windows 7/8/10)
• Familiarity with PC hardware and peripherals
• Basic networking knowledge including an understanding of TCP/IP
• Excellent problem-solving skills as well as good communication are required.
• Experience in an office environment
  
  

Benefits

• 401(k)
• Dental insurance
• Flexible spending accounts
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Employee Assistance Program
• Employee Discounts for Friends and Family
• On-site Employee Mini Mart, and free coffee.
• Engaging company culture and recognition activities
  
  

Affiliated Monitoring is proud to be an Equal Opportunity Employer. Affiliated provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Salary range for this position is $60,000-$65,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.