Care Coordination Supervisor

Job Title: Care Coordination Supervisor

Location: Remote (Only open to Arkansas residents)

Department: Traditional Care Coordination

Reports To: Care Coordination Manager

Employment Status: Full-time

FLSA Status: Exempt

Our Story

Arkansas Provider Coalition (APC) provides Care Coordination for Summit Community Care, helping individuals with developmental disabilities and/or behavioral health diagnoses maintain their health and independence. Working with Arkansas Medicaid, APC ensures patient-centered care through service referrals, follow-ups, and navigation. The care process includes assessment, care planning, medication management, service coordination, and monitoring adherence to ensure timely access to quality, cost-effective care.

Founded in 2017, APC is known for high-quality, individualized care across Arkansas. Core values include person-centered services, protection from harm, and the right to non-discrimination, dignity, and respect.

Our Mission

Our mission at Arkansas Provider Coalition is to provide Care Coordination that ensures the highest quality services are provided to APC members and that services are coordinated and appropriately delivered by specialized service providers. APC is committed to ensuring there is continuity of care across all services provided to the members of Summit Community Care. APC connects its members to community services and supports that enable them to participate in the life of their communities through care coordination, advocacy, and responsiveness. APC and each of its employees value each member served and are committed to addressing each member’s needs in the most respectful and effective manner possible.

Position Summary

The Care Coordination Supervisor is responsible for overseeing the Care Coordinators, ensuring compliance with DHS and APC/Summit Community Care policies and procedures. This supervisory role includes managing a small caseload of members with intellectual, developmental, and/or behavioral health disabilities to ensure they receive superior care and support. Key duties include addressing service challenges, managing updates to caseloads, and conducting evaluations. The role also involves auditing, emergency support, complaint resolution, and assisting in recruitment, hiring, and onboarding.

Key Responsibilities

• Foster a positive team culture by empowering and coaching Care Coordinators.
• Provide development opportunities through training and constructive feedback.
• Conduct quality one-on-ones and address barriers to service delivery.
• Manage and update caseloads, ensuring effective caseload management.
• Handle member transfer requests diligently.
• Serve as a backup for Care Coordinators during their absence.
• Review individual cases for risk mitigation and improvement strategies.
• Promote team engagement and address care coordination complaints.
• Assist in emergencies and conduct periodic audits for documentation accuracy.
• Collaborate with the QA department to uphold service quality.
• Ensure deadlines are met and track key metrics.
• Complete performance evaluations and develop improvement plans.
• Assist in recruiting and onboarding new Care Coordinators.

Qualifications

• Education: Preferred: Bachelor’s degree in social work, psychology, sociology, or a health-related field.
• Experience: Minimum of 2 years in a supervisory role and 2 years as a Care Coordinator for individuals with developmental disabilities or behavioral health diagnoses; 3-5 years is preferred in Managed Care or Arkansas PASSE roles.
• Skills: Strong leadership, team-building, problem-solving, and time management skills are required, along with expertise in communication, mentoring, and strategic planning.

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA) and Dependent Care FSA
• Company-paid life and AD&D insurance
• Voluntary life and AD&D insurance for yourself, spouse, and dependents
• Short-term disability
• Company-paid long-term disability
• Accident insurance, critical illness insurance, and cancer insurance
• Pet insurance
• Excellent student loan repayment benefit
• 12 paid holidays including one floating holiday
• Paid Time Off (PTO)
• 401(k) with company match
• Comprehensive Employee Assistance Program

Hiring Hourly Range: $52,811 - $60,985 annually. The final offer will be determined based on the candidate's level of education, relevant experience, and overall fit for the role. 

Only open to Arkansas residents.

Join us at Arkansas Provider Coalition and be a part of a team dedicated to providing the highest quality of care and achieving the highest satisfaction of our members. Apply today to make a meaningful impact in the lives of your community!

Equal Opportunity Employer

Arkansas Provider Coalition is an equal opportunity employer. Arkansas Provider Coalition does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. For further information, please review the Know Your Rights notice from the Department of Labor.