Wellbeing Manager

Job Description

Join our team as the Wellbeing Manager and become one of the authors of our story. In this position, they will be serving the needs of the business, our guests, and our colleagues by acting as an ambassador of our ENRICH values and to the service standards of Halehouse. The Wellbeing Manager is accountable for a smooth flow of business in the Spa. They will provide resort & spa guests with operational excellence to increase sales and encourage repeat business. The Wellbeing manager will maintain this level of excellence by hiring, training and managing the most qualified spa team members. They will develop and implement policies and procedures that ensure a quality of working environment for all Halehouse team members as outlined in the standard developed by Auberge, Stanly Ranch and the Wellbeing leadership.

Core Responsibilities For This Position Are

• Maintain and champion the Auberge Resorts Collection, Stanly Ranch and Halehouse culture
• Be attentive, friendly, helpful, and courteous to all guests, managers, and team members
• Handle guest complaints or problems immediately, ensuring guest satisfaction, internal and external follow up.
• Translate errors and guest feedback into operational learning and processes.
• Ensure all buildings; Fieldhouse, Springhouse and Locker room facilities are prepared for proper opening and closing each day.
• Monitor and maintain the cleanliness of and orderliness of the all the facilities including ensuring facility/amenities are in proper working order
• Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e., treatments, equipment, products and retail items)
• Support Director of Wellbeing with all administrative functions of Halehouse.
• Participate in and support resort and company efforts towards sustainability and environmental initiatives of the Auberge brand.
• Periodically assist with front of house operations on an as needed basis (example: arrivals/checkouts,tours)
• Responsible for maintaining inventory of supplies for all guest amenities, spa wide.
• Be thoroughly familiar with and provide instructions on Spa Booking/POS systems as well all resort IT platforms
• Working closely with Director of Wellbeing with inventories and cost control regarding retail
• Manage and support front desk, spa attendants and pool team members
• Train and assist in the development of spa team members as necessary
• Additional duties assigned by the Director of Wellbeing
• **Salary: $85K**
  
  

Qualifications

**Required Qualifications**

• Experience at a luxury hospitality property
• Minimum 3-year experience in a spa or related field.
• Must be able to work weekends and holidays, etc.
• Must be able to effectively communicate both verbally and written, with all levels of team members, and guests in an attentive, friendly, courteous and service-oriented manner.
• Must have experience in a managing team
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Excellent reading, writing & oral proficiency in the English language.
• Must be able to maintain the confidentiality of information
• Hygiene is key in this environment due to the proximity of working with guests
• Knowledge of Opera PMS, Book-4-Time, Microsoft Office & Google Suite
  
  

**Physical Demands**

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Occasionally need to stand or stand for long periods of time.
• Medium work- exerting up to 50lbs of force occasionally, and/or 25lbs of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on telephone and/or two-radio and/or through Google Meet as well respond to the general public and converse with staff, ability to hear fire alarms and emergency equipment.
  
  

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and \#AlwaysAuberge.

SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.