Orthodontic Operations Manager

Oxnard & Camarillo, CA - Pediatric Dental & Orthodontic Practice

Sugarbug Dental & Orthodontics has proudly served Ventura County for over 16 years, delivering compassionate, innovative, and patient-focused care to children and families. As our orthodontic services grow, we are seeking an Orthodontic Operations Manager to lead the day-to-day operations of our orthodontic department, including the supervision and development of our Treatment Coordinators.

This role is perfect for a strategic, business-savvy, emotionally intelligent leader who can balance operational excellence, team culture, patient experience, and financial performance.

Key Responsibilities

• Lead and mentor Treatment Coordinators, ensuring consistent, compassionate, and effective patient communication and treatment presentation
• Oversee orthodontic office operations, including scheduling, patient flow, billing, insurance coordination, and financial arrangements
• Manage budgets, financial reporting, and operational efficiency to support sustainable growth and profitability
• Drive innovation and process improvements through technology integration and workflow optimization
• Ensure compliance with legal, regulatory, and quality standards across the department
• Build and maintain a positive, motivated team culture, fostering collaboration, high morale, and accountability
• Partner with clinical and executive leadership to align departmental operations with overall practice goals
• Monitor performance metrics, patient satisfaction, and key performance indicators to inform strategy and improvements
• Represent the orthodontic department in strategic planning and community outreach initiatives
  
  
  

What We’re Looking For

• Bachelor’s degree required; Graduate degree (MBA, MHA, or related) preferred
• Proven leadership experience in orthodontics, dentistry, or healthcare operations
• High emotional intelligence with a track record of motivating and leading teams
• Strong analytical and problem-solving skills with business acumen in financial and operational management
• Excellent communication and interpersonal skills, with a patient- and family-centered mindset
• Tech-savvy and comfortable with EHR/EDR, practice management software, and digital scheduling systems
• Bilingual (English/Spanish) a plus
  
  
  

Why Join Sugarbug?

• Established Reputation: 16+ years of trusted pediatric and orthodontic care in Ventura County
• Leadership Opportunity: Lead a critical department with responsibility for operations, patient experience, and team development
• Innovative Environment: Leverage technology and forward-thinking systems to streamline processes and enhance patient care
• Positive Team Culture: Inspire and support a motivated, collaborative, and compassionate team
• Competitive Compensation: $60,000 - $80,000 annually, commensurate with experience and qualifications
  
  
  

At Sugarbug, the Orthodontic Operations Manager is both a leader and a strategic partner, responsible for guiding the department to operational excellence, fostering a high-performing team, and delivering outstanding patient experiences.