PROGRAM COORDINATOR - Remote.

Department Information

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

This is a part time position

Office of Aging, Adult and Disability Services (OAADS).

The mission of the Office of Adult, Aging and Disability Services (OAADS) is to help individuals thrive in the community of their choice by fostering independence through seamless and responsive access to personalized services. OAADS serves three main populations: individuals with disabilities, veterans, and older adults. The State Long-Term Care Ombudsman Office is located within OAADS.

Office of the State Long-Term Care Ombudsman.

The State Long-Term Care Ombudsman Office is the entity in Colorado, headed by the State Long-Term Care Ombudsman (SLTCO), that exists to carry out the functions and duties set forth in federal regulations established in Title VII, Chapter 2, of the Older Americans Act, as well as Title 26, Article 11.5, of the Older Coloradans Act. The primary purpose of the SLTCO Office is to promote and protect the rights of long-term care residents guaranteed to them under federal and state law. The SLTCO Office does this by advocating for residents of skilled nursing homes and licensed assisted living residences across the state.

Description Of Job

This position will be fully remote working arrangements.

Please note: These working arrangements are subject to change.

About This Position

The Colorado State Long-Term Care Ombudsman Program protects the rights and improves the quality of care and quality of life for residents in long term care through individual and systems advocacy and on behalf of residents living in licensed nursing homes and assisted living homes. The position will continue to maintain the volunteer ombudsman program within the Office of the SLTCO. It will be responsible for working with the local LTC Ombudsman programs and helping them recruit and train volunteer ombudsman.

The position is created within the Office of Adult, Aging and Disability Services (OAADS), for the Office of the State Long-Term Care Ombudsman. The position is being allocated to establish new Long-Term Care Ombudsman Program volunteers and rebuild existing volunteer local ombudsman programs across Colorado.

The Volunteer Program Coordinator is responsible for developing a process for recruiting, screening, onboarding and training volunteers as certified Ombudsman representatives throughout the state. The Volunteer Program Coordinator ensures volunteer ombudsmen are trained as representatives of the Office of the SLTCO. This position operates the program in accordance with all applicable state and federal statutes, regulations, policies, and procedures. Representatives of the SLTCO include the staff who work directly for the SLTCO within the Office and local paid and volunteer LTC ombudsmen who work for the local LTC Ombudsman Programs located within the 16 Area Agencies on Aging across Colorado. As the Volunteer Program Coordinator, the position monitors program responsibilities of the local volunteer ombudsman programs, including the quality of ombudsman services and program activities.

Responsibilities

Investigates Compliance of Agencies & Facilities and Provides Technical Assistance. The Volunteer Program Coordinator is responsible for developing a process for recruiting, screening, onboarding and training volunteers as certified Ombudsman representatives throughout the state. The Volunteer Program Coordinator must ensure volunteer ombudsmen are trained as as representatives of the Office of the SLTCO. This position operates the program in accordance with all applicable state and federal statutes, regulations, policies and procedures. Representatives of the SLTCO include both the staff who work directly for the SLTCO within the Office as well as local paid and volunteer LTC ombudsman who work for the local LTC Ombudsman Programs located within the 16 Area Agencies on Aging across Colorado. The AAAs hire in coordination with the Office and only have personnel responsibilities for the local LTC ombudsman. As the Volunteer Program Coordinator, the position monitors program responsibilities of the local volunteer ombudsman programs, including quality of ombudsman services and the program activities. Specifically, the Volunteer Program Coordinator is responsible for the following duties:

• Develops and implements a streamlined method to recruitment, screening, onboarding, and training ombudsman volunteers for Regional Ombudsman Programs across the state.
• Creates a statewide template job description for the volunteer ombudsman position
• Creates marketing materials and identifies sources of advertising to recruit volunteers.
• Collaborates with Regional Ombudsmen and Area Agencies on Aging on recruitment efforts and methods.
• Coordinates initial and on-going meetings with the Regional Ombudsman to communicate recruitment progress and offer any additional support needed to the Regional Ombudsman.
• Trains all new volunteers with the Office-approved certification training that meets Administration for Community Living (ACL) requirements.
• Ensures ombudsman training topics cover recognizing abuse and neglect as well as increasing ombudsman presence in assisted living residences.
• Increases abuse awareness through conducting community education sessions, providing facility staff training, and educating residents and their loved ones.
• Provides training to volunteers on how to educate and empower residents to detect abuse, how to respond, and where to obtain help.
• Ability to travel throughout the state to provide in-person trainings at the direction of the State Long-Term Care Ombudsman transport and distribute supplies and educational materials.
  
  

Support the Quality Assurance Program Manager. The Volunteer Program coordinator provides support for the Office of the SLTCO. The SLTCO or Deputy SLTCO assigns and coordinates with the Quality Assurance Program Manager to support training paid staff ombudsman.

Other Duties As Assigned

• The SLTCO may assign this position to other duties regarding the general operation of the program.
• This position facilitates and hosts table events by setting up and cleaning up such as canopy, tables and chairs. At the tabling events, they distribute ombudsman educational materials. They transport supplies and educational materials to the events.
  
  

Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights

This position will be fully remote working arrangements.

Please note: These working arrangements are subject to change.

Experience Only

Six (6) years of relevant experience in an occupation related to the work assigned to this position

Or

Education And Experience

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.

Special Qualifications

This position is required to have LTC Ombudsman certification in Colorado upon hire, or obtain LTC Ombudsman certification in Colorado within the first 90 days of employment, and

this position must maintain certification throughout employment. (Training provided by the office of the state long-term care ombudsman).

Preferred Qualifications

• Bachelor's degree in Human Services
• Excellent written and interpersonal communication skills Exceptional organizational skills and attention to detail
• Experience coordinating a volunteer program that impacts people living in long-term care facilities Experience developing policies and procedures and administering programs for vulnerable adult populations
• Knowledge demonstrated experience, and comprehensive understanding of complaint investigation, resolution skills, and data analysis
• Ability to work nonstandard hours and travel for work meetings, as needed
• Ability to work successfully and independently in a remote or hybrid work environment, as well as on a team and with general supervision
• Proven ability to exercise discretion, independent judgment, and ethical approaches in job performance Commitment to providing services and leadership with an equity, diversity, and inclusion lens
• Ability to consistently promote a professional image of the State Long-Term Care Ombudsman program Proficiency in using Microsoft
• Office products and other technology, such as Zoom, printers, scanners, file-sharing platforms, databases, timekeeping software, and other applications required to perform the essential functions of the job
• Knowledge of abuse prevention and awareness
• Bilingual or multilingual
• Relevant years of state service experience.
  
  

Conditions Of Employment

• Standard Background ALL CDHS employees (non-direct contact): CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license) .
• Must possess a valid, unrestricted Colorado Driver’s License.
• Travel. This position is required at times to travel across the state to local LTC ombudsman programs as well as LTC facilities to meet with residents to conduct their business and distribute educational materials. This position will be required to use State Fleet Vehicles when travel is necessary, therefore the position requires a valid Colorado Driver’s License.
• Special Qualifications: This position is required to have LTC Ombudsman certification in Colorado upon hire or obtain LTC Ombudsman certification in Colorado within the first 90 days of employment, and this position must maintain certification throughout employment.
• This position shall be free from conflicts of interest pursuant to Section 712 (f) of the Older Americans Act, 45 CFR
• 1324.21 and Section 4.1 of the Colorado Long-Term Care Ombudsman Program Policies and Procedures. This position must take reasonable steps to avoid conflicts of interest and must identify and disclose actual or potential conflicts to the Office of the State Long-Term Care Ombudsman. This position must complete an Individual Conflict of Interest Form prior to employment and once employed, this position must complete the form and submit to the State Long-Term Care Ombudsman within five (5) business days upon learning of a potential conflict of interest and on an annual basis.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
• Disclose that information on the application.
• Explain why the prior termination or resignation should not disqualify you from the current position.
• Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
  

Appeal Rights

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website. An appeal or review must be submitted on the official appeal form (Adobe PDF), signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance at (303) 866-3300; or refer to four Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

Supplemental Information

Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• State of Colorado Employee BenefitHub Resource Center
• Employee Wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Remote work arrangements for eligible positions
• *Some positions may qualify for the Public Service Loan Forgiveness Program .
  
  

Supplemental Information

How to apply to the State of Colorado (Youtube Video, Runtime 3:59, Closed Captions Available)

The Assessment Process

For additional recruiting questions, please contact [email protected]

Our Values

• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
  
  

The State of Colorado is an equal opportunity employer

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

ADA Accommodations

CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [email protected].

Additional Support For Your Application

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt to upload (attach) it.