Director of Brand Success

Job Title: Director of Brand Success

Location: Oklahoma City, In-person

Reports To: Chief Executive Officer

Department: Brand Operations

Overview

RivrHub is seeking a strategic and detail-oriented Director of Brand Success to lead our brand operations team. This role is responsible for overseeing daily brand team activities, resolving challenges, identifying growth opportunities, and ensuring our brand clients achieve measurable success across e-commerce marketplaces. The ideal candidate is a seasoned leader with strong business acumen, operational expertise, and a passion for developing people and processes.

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Key ResponsibilitiesTeam Leadership & Development

• Provide oversight and strategic direction to the brand team.
• Manage personnel, including hiring, performance reviews, and team structure.
• Deliver ongoing professional development for direct reports to foster growth and retention.
• Work collaboratively with team members to ensure client goals are met and exceeded.
  
  

Client Success & Brand Strategy

• Partner with internal teams to support brand clients—ensuring alignment with their goals, KPIs, and growth strategies.
• Promote brand success through structured planning, performance tracking, and proactive issue resolution.
• Ensure brand messaging, content, and positioning are consistent and optimized across platforms.
  
  

Operational Excellence & Reporting

• Lead daily operations, troubleshoot challenges, and streamline workflows.
• Provide forecasting and strategic planning support for brand growth and inventory management.
• Deliver regular reports on brand performance, KPIs, and progress to leadership.
• Maintain a high level of advanced Excel skills for data analysis and reporting.
  
  

Marketplace Expertise

• Leverage experience (preferred) with Amazon and other ecommerce platforms to guide brand strategy.
• Ensure compliance with platform policies and optimize listings, advertising, and content.
• Stay informed on marketplace trends, changes, and competitive dynamics.
  
  

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Qualifications

• 7+ years of experience in business operations, brand management, or client success.
• Proven track record in people management and team development.
• Strong analytical skills and attention to detail.
• Advanced proficiency in Excel and datadriven decisionmaking.
• Experience with Amazon is highly preferred.
• Excellent communication and organizational skills.