Administrative Assistant

Position Summary:

Responsible for providing administrative support to our Corporate office and employees through a variety of tasks related to organization and communication. Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Responsibilities:

• Welcome guests and customers by greeting them, in person or on the telephone; answer and direct inquiries.
• Plan calendars, schedule meetings, conferences, virtual conferences, travel, sort mail, and distribute packages.
• Data Entry & Scanning: Review, log & distribute incoming checks, such as those related to Borrower Funds, Recording & Title matters, Accounting, etc.
• Procurement Card Reconciliation: Verify corporate credit card transactions, enter related data & upload support (receipts) into Workday.
• Customer Care Queue: Provide exceptional customer service by professionally answering calls and ensuring that our borrowers feel acknowledged and that their loan-related questions or concerns are being properly addressed.
• Prepare reports by collecting and analyzing information. Which may include; research, route correspondence, drafting of emails, letters and documents.
• Events Management: Assist with company sponsored events (planning, set up & tear down)
• Provide historical reference by developing and utilizing filing and retrieval systems and recording meeting discussions.
• Maintain office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, and verifying receipt of supplies.
• Ensure operation of equipment by completing preventive maintenance requirements, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment.
• Preserve customer confidence and protect operations by keeping all information confidential.
• Complete other support tasks, as assigned by Management.
  
  

Requirements

• 2-4 years of prior receptionist, and/or office administration experience required.
• Great ability to be patient with customers, visitors, and vendors.
• Strong ability to prioritize, keen sense of urgency, attention to detail, verbal, and written skills.
• Excellent customer service, interpersonal communication, time management and organizational skills.
• Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, Outlook and M-Teams.
• High School Degree or equivalent required, bachelor’s degree preferred.
  
  

Why work for #teamloanDepot:

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.
  
  

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is $20 - $26/hr and will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.