Customer Service Representative – Payment Support - Card
CSI
Date: 11 hours ago
City: Amarillo, TX
Contract type: Full time
Job Description
Customer Service Representative – Payment Support-Card
Hybrid Role: Amarillo, TX
Hours: 8-5 CST M-F, rotating on-call remotely Saturday 7am-2pm CST
Are you a team player who loves learning and solving problems? Join our growing Payment team as a CSR where you will use your skills to resolve Debit Card issues, for our customer while developing relationships internally and externally through the satisfaction of solving problems.
Job Summary
Customer Service Representatives ensure delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquires. They are the first point of customer contact for any payment service inquiries. They build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty.
Key Responsibilities
Education & Certifications:
Technical Education or job knowledge equivalent to a 2-year college or trade school.
Experience
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Location: Preference will be given to candidates that are able to be in the Amarillo office 2 days a week and work remotely 3 days. We may consider remote only candidates after all Amarillo candidates have been reviewed.
Hours: 8-5 CST M-F, rotating on-call remotely Saturday 7am-2pm CST
Travel: No travel typically required.
Physical Demands: The employee must be physically able to perform all essential job duties, with or without reasonable accommodation and shall be physically able to perform the tasks and/or functions listed above to the extent job-related and consistent with business necessity
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Customer Service Representative – Payment Support-Card
Hybrid Role: Amarillo, TX
Hours: 8-5 CST M-F, rotating on-call remotely Saturday 7am-2pm CST
Are you a team player who loves learning and solving problems? Join our growing Payment team as a CSR where you will use your skills to resolve Debit Card issues, for our customer while developing relationships internally and externally through the satisfaction of solving problems.
Job Summary
Customer Service Representatives ensure delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquires. They are the first point of customer contact for any payment service inquiries. They build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty.
Key Responsibilities
- Builds and maintains relationships with customers, through email, chat and phone
- Responds to a work queue and resolves issues in a timely manner, researching and escalating issues of a complex nature
- Demonstrates a basic knowledge of application functionality
- Provides information to the appropriate CSI department regarding customer issues and concerns
- Performs other duties as assigned
Education & Certifications:
Technical Education or job knowledge equivalent to a 2-year college or trade school.
Experience
- Customer service experience, preferably in a high-volume environment
- Computer skills MS Office; Excel, Word, Teams
- Strong attention to detail
- Ability to solve problems, research to find solutions
- Banking experience highly regarded-preferably back office
- Experience working with or for card network partners
- Teamwork-ability to ask for and receive help during unexpected challenges and urgent requests
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Location: Preference will be given to candidates that are able to be in the Amarillo office 2 days a week and work remotely 3 days. We may consider remote only candidates after all Amarillo candidates have been reviewed.
Hours: 8-5 CST M-F, rotating on-call remotely Saturday 7am-2pm CST
Travel: No travel typically required.
Physical Demands: The employee must be physically able to perform all essential job duties, with or without reasonable accommodation and shall be physically able to perform the tasks and/or functions listed above to the extent job-related and consistent with business necessity
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
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