Senior Director, Outpatient Services- Behavioral Health

Schedule: Full-Time

Your Experience Matters

Carrollton Springs is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Senior Director, Outpatient Services joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How You'll Contribute

A Senior Director, Outpatient Services who excels in this role:

• Ensures that operations and programing across the outpatient platform operates efficiently, compliantly and professionally while providing a high standard of customer satisfaction through collaboration and support with departmental leads.
• Ensures outpatient programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as TJC standards for quality care.
• Monitors patient volumes, admissions and quality of care to identify areas for improvement.
• Provides direction for outpatient's performance improvement (PI) program, risk management process, education and training initiatives, and quality initiatives through the creation and implementation of auditing tools, quality improvement plans, policy and procedure, and training curriculum
• Designs a system for collection and analysis of outpatient performance and quality data for the purpose of identifying risks and opportunities for development, supporting the creation and implementation of quality improvement plans, and the measurement of plans success
• Coordinates Outpatient's annual Performance Improvement Plan and evaluation process, identifying trends and coordinating with appropriate team members to drive change, improving compliance and quality of outpatient services across the platform
• Leads Outpatient Leadership with improving results through analyzing audit and mock survey outcomes, identifying processes requiring change to improve performance, resulting in successful accreditation status and licensure surveys
• Establishes and monitors quarterly quality metrics and education initiatives, including educational program development and delivery in alignment with platform trends and strategic development initiatives
• Develops programs to ensure implementation of standards and monitoring of clinical outcomes. Identifies and delivers training opportunities to improve clinical outcomes based off the analysis of identified trends
• Analyzes the outpatient patient satisfaction data, identifying areas for improvement and leading development and training opportunities to improve patient satisfaction.
• Serves as a member of the startup team, providing remote and on-site support in training new staff, ensuring high quality, compliant outpatient operations consistent with Lifepoint's best practice standards
• Responsible for ensuring that company approved programs are implemented and being provided consistently
• Supports the clinical documentation process through identifying opportunities for more efficient and compliant practices and creating/administering documentation trainings to improve the completion and quality of documentation
• In collaboration with the Business Development Team, actively seeks to identify new potential referral sources and maintains good working relationships with all referral sources
• Supports the continuum of care through conducting disposition analysis and identifying opportunities for improvement/barrier remediation
• Maintains a cadence with the Directors supporting Outpatient Services and Director of Quality and Risk, ensuring compliance with performance improvement indicators, efficient and effective operations, and high customer satisfaction
• Senior Manager will work with Directors supporting Outpatient Services to identify opportunities to expand programming to meet the community's needs (i.e. evening programming hours)
• Identifies opportunities for enhanced clinical programming, obtaining appropriate approval to implement programs (i.e. trauma), and develop/manage an implementation plan - meeting the communities needs and improving clinical delivery of programming
• Other duties and projects as assigned
  
  

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
  
  

What We're Looking For

Applicants should have a master's degree from an accredited school in social work, marriage and family therapy, psychology, counseling, nursing or related field. Additional requirements include:

• 5 years clinical experience required in a psychiatric outpatient setting, multi-site management preferred
• Valid Driver's license preferred
• CPR and Handle with Care Training within 30 days
  
  

More About Carrollton Springs

Carrollton Springs is a 78-bed behavioral health hospital offering exceptional care to the Carrollton, TX community.

EEOC Statement

"Carrollton Springsis an Equal Opportunity Employer. Carrollton Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.