IT Associate Technical Analyst

Division Or Field Office

Enterprise IT Infrastructure & Operations Division

Department of Position: Employee Tech Department

Work From

Corporate Offce, Erie PA

Salary Range

$55,261.00 - $88,274.00 *

salary range is for this level and may vary based on actual level of role hired for

• This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
  
  

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
  
  

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Under supervision, analyzes & researches technical problems of low complexity. Provides a wide range of technical assistance to end users supporting: Cloud, DevOps, Operations (Middleware, Database, Server & Storage) and Technical support for organizational users.

Provides direction and support throughout the duration of processes and projects, from the design stages to testing, through to final production. Functions performed include defining and maintaining support documentation and responding to contingencies during the IT cycle of events. Professionals in this field ensure the smooth functioning of IT systems by effectively managing projects and resources while maintaining accurate documentation and addressing unforeseen challenges.

What You'll Do

The Associate IT Analyst position within the delivery team entails numerous duties including standing up new initiatives, continual learning, establishing systems, drafting knowledge base (KB) articles, providing training, and overseeing Organizational Change Management (OCM). Responsibilities span managing employee interactions with technology, deploying IT solutions, and collaborating with different departments to ensure a great employee experience.

Preferred Experience & Skills

• Proven background in data analysis and business analysis.
• Excellent verbal and written communication skills to interact with various stakeholders.
• Experience with general IT support and Agile methodologies.
• Ability to manage multiple projects and prioritize tasks to meet deadlines
• Strong understanding of IT systems, software deployment, and troubleshooting.
• Ability to create clear and concise KB articles and technical documentation.
• Experience in conducting training sessions and creating training materials.
  
  

What Makes You Stand Out

• Effective Communication skills: Being able to clearly convey technical information to non-technical stakeholders is important
• Strong problem-solving skills: The ability to identify issues and develop effective solutions is highly valued.
• Change Management: Knowledge of OCM principles and practices to manage transitions effectively.
• Strategic thinking: Ability to think strategically and align initiatives to IT and Business Goals. Seeing the big picture.
  
  

Duties and Responsibilities

• Supports team in defining technical requirements for automation, optimizing portfolio, innovative solutioning, & cloud.
• Defines low complexity application issues by consulting with key stakeholders and evaluating procedures and processes.
• Deploys, maintains, and troubleshoots core business applications, including application servers, associated hardware, endpoints, and databases.
• Assists in translating technical specifications into clear, non-technical requirements.
• Learns and applies knowledge of related processes & tools.
• Assists in implementing maintenance procedures, monitoring systems health, gathering system statistics, and troubleshooting reported errors and alarms.
• Assists in the development and support of individual and/or group training to end users on new or updated technologies.
  
  

The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

• Collaborates
• Cultivates Innovation
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Nimble Learning
• Optimizes Work Processes (IC)
• Self-Development
• Values Diversity
  
  

Qualifications

Minimum Educational Requirements and Experience Equivalencies

• Bachelor's degree in IT, MIS, Business, or related field; or
• Associate degree in a technical field, plus two years' related experience; or
• High school diploma plus four years' related experience required.
  
  

Additional Experience

Skills: Accountability, Active Directory, Agile Methodology, Android (Operating System), Apple IOS, Auditing, Automation, Budgeting, CompTIA A+, CompTIA Network+, Detail Oriented, Disaster Recovery, File Servers, Firewall, Help Desk Support, Influencing Skills, Information Assurance, Information Technology Infrastructure Library, Interpersonal Communications, Issue Tracking, Local Area Networks, Mac OS, Microsoft Azure, Microsoft Office 365, Network Switches, Network Troubleshooting, Organizational Skills, Peripheral Devices, Procurement, Project Management, SQL (Programming Language), Strategic Planning, System Administration, Systems Analysis, Technical Support, Telecommunications, Time Management, Troubleshooting (Problem Solving), Vendor Management, Virtual Private Networks (VPN), Wide Area Networks, Windows Servers, Workflow Management, Writing.

Physical Requirements

Ability to move over 50 lbs using lifting aide equipment; Rarely

Climbing/accessing heights; Rarely

Driving; Occasional (Lifting/Moving 0-20 lbs; Occasional (Lifting/Moving 20-50 lbs; Occasional (

Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)

Pushing/Pulling/moving objects, equipment with wheels; Rarely