Fraud Specialist/Fraud Operations Specialist

Description

• Reviews, identifies, and deters fraudulent activity.
• Takes inbound calls and referrals from victims of fraudulent activities.
• Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
• Using slack to communicate to the team and reviewing documents to validate identity
• Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact the company
• Evaluate fraud trends related to fraudulent orders and identity theft.
• Perform research and draw conclusions.
• Researches and/or notifies appropriate internal staff for customer verification or legal action.
• Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
• Investigates and responds to fraud escalations.
• Establishes and improves fraud-related process.
• Identifies issues and recommends solutions on team projects.
• Role will support Fraud Mgmt.
• Hours of operation Mon-Fri 930-630 CST and Saturday 8:00AM to 5:00PM CST. Training hours will be 8:00-5:00 CST.
  
  

Requirements

• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent
• One year experience operating a computer in a Windows based environment
• One year experience in fraud, customer service or a call center environment
• Skills: Phone, Typing, Customer service and Call center, Tone and Communication, Listening
• At least 1 year relevant experience required.
  
  

Benefits

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.